Customer Service Representative - Pearland, United States - FYZICAL Therapy and Balance Centers

FYZICAL Therapy and Balance Centers Pearland, United States

1 week ago

Description

Job Description

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Pearland, TX, that is a perfect fit for you

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

Start down your exciting career path today by applying for our Customer Service Representative job openingResponsibilities

Handle patient scheduling, appointments, multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Collect/open mail; distribute mail to proper areas/people

Required Skills

High school diploma or equivalent. One to three months related experience or training; or equivalent combination of education and experience
Up-to-date Driver's license and a dependable vehicle
Great communicator and multitasker, detail-oriented
Proficient with basic computer operations, including but not limited to Contract Management systems, Database software, Internet software, Spreadsheet software and Word processing software
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Bi-lingual (English and Spanish) are a strong plus
Experience working in the healthcare industry as front desk or customer service role is a strong plus

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