Customer Service Representative - Deer Park, United States - Vopak

Vopak
Vopak
Verified Company
Deer Park, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security and energy transition.

We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance.

Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative at Vopak.


What will you do as a Customer Service Representative?


As a Customer Service Representative, you will function as the customer's primary point of contact and take ownership of order processing, addresses service issues, and handles reporting.


What do we offer you?

  • A marketbased salary depending on your experience and knowledge and attractive bonuses.
  • Various growth opportunities.
  • Group health insurance where Vopak pays 50% of the nominal costs.
  • 401(k) Incentive Savings Plan
  • Holidays (9 fixed holidays and 2 floating holidays)
  • Basic Life/AD&D Insurance
  • Tuition Reimbursement

What do we expect from you as a Customer Services Representative?

  • High School Diploma or GED required
  • College courses in finance, business, mathematics, unit conversion, accounting
  • Data entry skills
  • Minimum of 5 years experience in customer service and general office work; accounting background helpful
years of terminal or plant experience; operations experience helpful

  • Knowledge of operational and administrative requirements for products of specified customers
  • Understanding of customer's internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer
  • Knowledge of operational and administrative requirements for products
  • Experience working with Federal, state and local environmental regulations including RCRA preferred
  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills
  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts

What does your day look like?

Your core responsibilities are:

  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates a commitment to and support of SH&E principles and values; champions safety as necessary
  • Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases
  • Handles order processing for product with two components and two additional operational services
  • Handles quality documentation, research and reporting for any noncompliance issues
  • Schedules railcars and trucks as necessary
  • Performs simple inventory functions; monitors inventory levels; send reports
  • Prepares special reports as requested; handles special projects requested by customer
  • Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests
  • Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive
  • Maintains customer rail car fleets used for product movement in or out of Company facilities
  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
  • Participates in the daily Operations meeting as requested
  • Attends meetings with customers
  • Participates in improvement projects
  • Maintains internal and external reports; monitors accuracy
  • Generates billing for overtime charges on tank truck and tank car storage
  • Maintains sales database/order database system; creates order templates
  • Trains new Customer Service Representatives as requested
  • Functions as a team member with other Customer Service Representatives
  • Performs other duties assigned by management that fall within the generally expected scope of this position
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.


Work Environment
This position requires an employee to be in an office environment as well as exposed to outside elements.

Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months.

There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually m
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