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    Account Manager - Chicago, United States - Informa Connect

    Informa Connect
    Informa Connect Chicago, United States

    2 weeks ago

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    Description
    Job Description

    Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic's offerings.

    Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs.

    They serve as the primary drivers of our customers' success.

    Position

    Responsibilities:


    We are seeking a talented and experienced Account Manager who is self-motivated and has a proven track record in driving client engagement and maintaining high renewal rates.

    In this role, you will oversee a portfolio of clients across Technomic's products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).

    The ideal candidate will have a track record of:Relationship management

    Customer success management

    Providing trainings and presentations

    Collaborating internally

    Managing contract negotiations for renewals with existing clients

    Candidates must be extremely comfortable with:Training

    Presenting

    Contract negotiations

    Multi-tasking

    Limited travel to clients will be required.


    Responsibilities:
    Manage client relationships with assigned accounts

    Provide excellent client service and communication

    Actively work to achieve high levels of retention through our renewal cycle, including:Ongoing engagement with clients to our Ignite platform

    Managing and conducting business reviews

    Contract management

    Trainings

    To be successful in this role, you must:
    Partner and communicate effectively with internal departments as well as clients

    Ensure appropriate and timely responses

    Ensure on-time completion of projects

    Maintain accurate and timely reporting

    Manage many moving pieces efficiently
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