Account Manager - Chicago, United States - Epsilon
Description
The Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives.
The Account Manager is also accountable for maintaining and optimizing client revenue in an ROI-focused environment, ultimately to help grow market share.
Essential Functions and Responsibilities
Campaign Strategy:
- Develop and manage client roadmaps against quarterly account forecasts.
Execution, Process, & Project Management:
- Partner with crossfunctional teams on account and campaign setup to achieve strategic goals.
- Demonstrate expertise in all Epsilon Account Management tools and processes.
- Manage campaign launches across crossfunctional teams to ensure strategic, effective, timely and efficient execution.
Reporting & Analytics:
- Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies.
- Create and present campaign performance reports to clients.
Client Growth:
- Identify opportunities for client program expansion.
- Partner with Client Development Director to present new opportunities to clients.
Operational Efficiency:
- Seek standardization and automation wherever possible.
- Drive operational efficiency and scalability.
- Drive adoption of products, tools, processes, and best practices throughout team.
Team Building & Leadership:
- Work effectively across large crossfunctional teams.
- Foster a collaborative environment to encourage a respectful exchange of ideas between crossteams.
Requirements:
- Bachelor's Degree from a fouryear college or university is preferred.
- 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
- Excellent client service acumen, presentation, and writing skills.
- Creative, selfstarter, who thrives in a dynamic, fastpaced work environment.
- Ability to manage and prioritize multiple tasks and projects.
- Track record of working across an organization to get things done.
- Ability to learn quickly and think strategically.
- Proficient in Excel, Word, PowerPoint.
Additional Information About Epsilon**
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.
Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.
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