Jobs
>
New York City

    Director of Customer Experience - New York, United States - Women in Retail

    Women in Retail
    Women in Retail New York, United States

    3 days ago

    Default job background
    Description

    The Director of Customer Experience (CX) is an innovative, operationally-minded strategic leader, who will be responsible for ensuring a best in class customer service experience for the Glossier community and that the customers voice is represented across our organization. This person will be responsible for developing creative CX strategies and formats and redefining what CX means at Glossier. The Director of CX will scale our community-driven CX team, ensuring we have the strategy, operations, and resources to deliver a best-in-class customer experience. This role requires a balance of strategic thinking, hands on leadership capabilities, and tactical problem solving to create a great experience for our customers and CX team. The role will report to our VP of Operations.

    ****6 Month Expectations****

    Ensure consistency in our brand voice in every interaction with our customers across all of our support channels and innovate to develop new CX formats that involve our community and peer-to-peer interactions

    Develop a deep understanding of operations within the CX team and how they interact with key stakeholders.

    Develop strong partnership with NexRep, our 3rd party Customer Service vendor, who acts as the first line of defense with our customers

    Develop and implement scalable systems to build a community-driven CX team, finding innovative way to improve the performance of our team

    Create best-in-class CX operations by analyzing productivity, quality and ROI metrics to ensure customer-centric and efficient CX growth

    Coach and mentor senior CX talent across several functions, including frontline, training, operations and strategy

    ****12+ Month Expectations****

    Work with the VP of Operations to develop the long-term CX strategy, which focuses on driving loyalty, engagement and conversion

    Proactively act as a champion for the customer in cross-functional initiatives

    Work cross-functionally and with inside and outside partners to develop the technologies required to support our community-driven CX model

    Innovate to develop new CX formats that involve our community and peer-to-peer interactions

    Own the strategic growth of our global CX team as we enter new markets

    Be a thought strategic thought leader for the company for how CX is impacted and can be leveraged for realizing companys five year growth goals

    Develop a long term strategy for how Glossier CX remains best in class for our Editors and our customers for years to come.

    **Preferred Qualifications**

    8+ years of high performance work in a related field, consulting or corporate strategy

    Experience managing a large team (10+ individuals is ideal)

    Strong strategy and analytics skills

    Experience with Retail, eCommerce and/or DTC companies a plus

    Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedures

    Strong communication skills

    Drive to find and improve inefficiencies

    Appreciation for all things beauty

    Experience in a rapidly scaling start-up

  • Etain LLC

    Customer Experience

    1 week ago

    Etain LLC New York, United States

    **Customer Experience (CX) Coordinator** · Brewster, NY · Full-Time · Customer Experience (CX) Coordinator · **Position Description** · We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right c ...

  • Evoke

    Customer Experience

    1 day ago

    Evoke New York, United States

    In the journey of life, your career should make a difference. · At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. · What is CX? · CX is a customers' holistic perception of their ...

  • Evoke

    Customer Experience

    1 week ago

    Evoke New York, United States

    In the journey of life, your career should make a difference. · At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. · What is CX? · CX is a customers' holistic perception of their ...

  • Amerex Group LLC

    Customer Experience Associate

    1 day ago

    Amerex Group LLC New York, United States

    The Customer Experience Associate will be a key part of the Marketing team and will be responsible for ensuring a successful customer fulfillment experience. This role will report closely to the Marketing Manager to deliver a best-in-class customer experience. The ideal candidate ...

  • STONE AND STRAND

    Customer Experience Manager

    2 weeks ago

    STONE AND STRAND New York, United States Part time

    About Us · STONE AND STRAND is a dynamic and thriving woman-owned fine jewelry brand, dedicated to offering exquisite, ethically sourced handcrafted pieces in New York City. · Founded in 2012 with the goal of breaking the old school norms of high-end jewelry, we pride ourselves o ...

  • Tchibo

    Lead (m/w/d) Customer Experience Applications

    5 days ago

    Tchibo New York, United States

    **Lead (m/w/d) Customer Experience Applications** · **Lead (m/w/d) Customer Experience Applications** · 22297 Hamburg · Vollzeit, Unbefristet ****Dein Profil: Du erfindest uns immer wieder neu.**** · Erfolgreich abgeschlossenes Hochschulstudium **mit informationstechnischem S ...

  • L'OCCITANE Group

    Customer Experience Manager

    2 weeks ago

    L'OCCITANE Group New York, United States

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks ...

  • Michaels

    Customer Experience Manager

    3 weeks ago

    Michaels Union City, United States Temps partiel

    Store - BAY-UNION CITY, CAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...

  • Creatively

    Customer Experience Associate

    1 week ago

    Creatively New York, United States

    Copy Link Customer Experience Associate Location New York Customer Experience Associate Description Loeffler Randall is seeking a Customer Experience Associate to join our team. The Loeffler Randall Customer Experience Associate will embody a positive customer centric attitude an ...

  • Studs

    Customer Experience Associate

    1 week ago

    Studs New York, United States Full time

    **Customer Experience Associate - Full-Time** · at STUDS New York, NY Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience. Studs mission is to empower bold self-expression and inclusive community through earscaping with safe and ...

  • Behavioral Health Services North

    Customer Experience Specialist

    1 week ago

    Behavioral Health Services North New York, United States

    Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...

  • Nestig, Inc.

    Customer Experience Associate

    1 week ago

    Nestig, Inc. New York, United States

    **Customer Experience Associate** · New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful des ...

  • Balfour Beatty Communities

    Customer Experience Specialist

    1 week ago

    Balfour Beatty Communities New York, United States

    Balfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...

  • Industrious Office

    Director of Customer Experience

    1 week ago

    Industrious Office New York, United States

    **Director of Customer Experience** · at Industrious New York City **About the Company:** · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams ...

  • Metroplusjobs

    Customer Experience Consultant

    4 days ago

    Metroplusjobs New York, United States

    **Customer Experience Consultant** · **Job Ref:** 71875 · **Category:** Member Services · **Department:** MHP CUSTOMER EXPERIENCE OPS · **Location:** 50 Water Street, 7th Floor, New York, NY 10004 · **Job Type:** Regular · **Employment Type:** Full-Time · **Hire In Rate:** ...

  • OneRange

    Customer Experience Intern

    5 days ago

    OneRange New York, United States

    Job Description · Job DescriptionCustomer Experience (CX) Intern · Description · We are seeking a mission-driven Customer Experience (CX) Intern. As an early member of the team, you will support all account management (B2B) activities as well as interact directly with end-users t ...

  • Helix Sleep

    Customer Experience Specialist

    1 week ago

    Helix Sleep New York, United States

    ** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and fee ...

  • Burrow

    Director of Customer Experience

    4 days ago

    Burrow New York, United States

    ** Director of Customer Experience** · CX · New York, United States · ** Director of Customer Experience** · ** Job description** · **Background** · At Burrow, we make it radically easier to settle in by designing and manufacturing award-winning furniture for every corner o ...

  • Marla Aaron

    Customer Experience Associate

    1 week ago

    Marla Aaron New York, United States

    **Customer Experience Associate** · Part Time · 1-2 Years Experience · **Customer Experience Associate - Part Time** · As Customer Experience Associate, you will work primarily with our direct business through our by-appointment showroom. You will see all of our customers nee ...

  • Verb Energy

    Director of Customer Experience

    1 week ago

    Verb Energy New York, United States

    **Director of Customer Experience** · at Verb Energy New York **Director of Customer Experience** · The Director of Customer Experience will be a key hire for the Verb Energy team to develop and execute top-tier customer experience strategies to drive customer retention and inc ...