Jobs
>
Cleveland

    IT Support - Cleveland, United States - National Safety Apparel

    National Safety Apparel
    National Safety Apparel Cleveland, United States

    5 days ago

    Default job background
    Description

    Reports To: Director of IT

    Direct Reports: None

    FLSA Status: Non-Exempt

    Employment Type: Full time

    Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service. We are currently seeking a dedicated and knowledgeable IT Support Technician to join our team. This position will be primarily based at our production facility in Cleveland, OH.

    Position Overview: As an IT Support Technician at National Safety Apparel, Inc., you will play a crucial role in providing technical support to our employees and maintaining the IT infrastructure at our production facilities. Your responsibilities will include troubleshooting hardware and software issues, assisting with network setup and maintenance, and ensuring the smooth operation of our systems. This position requires excellent communication skills, attention to detail, and the ability to adapt to evolving IT needs.

    Essential Job Functions:

    • Provide tier I helpdesk support for all Cleveland based employees.
    • Provide technical support to end users, both remotely and in person, resolving hardware, software, and network issues promptly and effectively.
    • Install, configure, and upgrade computer systems and software, ensuring optimal performance and security.
    • Collaborate with the IT team to implement and maintain network infrastructure, including routers, switches, and wireless access points.
    • Assist in the setup and configuration of production-related equipment and software.
    • Manage user accounts, permissions, and access rights, ensuring adherence to security policies and procedures.
    • Conduct regular system audits and implement security measures to protect sensitive data.
    • Coordinate with external vendors for hardware and software procurement, maintenance, and repairs.
    • Document IT processes, procedures, and troubleshooting guides for internal reference.
    • Stay updated on emerging technologies and trends in IT support, recommending improvements and implementing best practices.

    EDI Specific job Functions:

    • EDI Implementation: Lead the implementation of EDI with customers, including configuration and integration with existing systems.
    • Mapping and Translation: Develop and maintain EDI maps to facilitate the exchange of electronic documents between trading partners, EDI software and NSA's ERP system(s)
    • Troubleshooting and Support: Provide technical support for EDI transactions, resolving issues related to data transmission, format, and connectivity to ensure uninterrupted business operations.
    • Testing and Validation: Conduct thorough testing of EDI transactions to verify accuracy and completeness, collaborating with internal teams and external partners as needed.
    • Process Improvement: Identify opportunities for process improvement within EDI workflows, optimizing data exchange processes to increase efficiency, reduce errors, and enhance overall performance.
    • Documentation and Training: Create and maintain documentation for EDI processes, protocols, and configurations, and provide training to internal staff and external partners on EDI best practices and procedures as needed.
    • Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including Customer Experience and sales teams, to ensure alignment of EDI solutions with business requirements and objectives. Additionally, manage relationships with external trading partners to facilitate seamless EDI communication and collaboration.

    Training: Provided on the job

    Qualifications:

    • Associate or Bachelor's Degree in Computer Science, Information Technology, or a related field is preferred.
    • Proven experience in an IT support role, preferably in a manufacturing or production environment.
    • Strong knowledge of Windows operating systems and Microsoft Office suite.
    • Familiarity with network infrastructure, including TCP/IP, DHCP, DNS, and basic troubleshooting.
    • Experience with Active Directory, group policies, and user account management.
    • Basic knowledge of hardware troubleshooting and repairs.
    • Excellent problem-solving and communication skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Flexibility to travel as required.

    Key Competencies: Interpersonal skills, organizational skills, ability to multi-task, excellent verbal and written communication skills, achievement-oriented, teamwork, analytical thinking, problem solving, initiative.

    Physical Requirements: Must be able to sit or stand for duration of work day and complete heavy computer work. Must be able to occasionally lift objects weighing up to 50 lbs.

    Working Conditions: Temperature-controlled office and production environments. Occasional travel may be required.

    EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

  • Apex Ventures

    IT support specialist

    1 week ago

    Apex Ventures Cleveland, United States

    For over 85 years, STEAG has been a leader in efficient and secure energy production. STEAG Power GmbH operates coal-fired power plants at six locations in Germany, accounting for approximately five percent of the country's total electricity generation. These coal-fired power pla ...

  • Cleveland Independent School District

    Desktop Support Technician

    1 week ago

    Cleveland Independent School District Cleveland, United States

    **Desktop Support Technician** · 1. Basic Requirements · - High School Diploma · - Valid Driver's License · - 1-2 years' Experience with Enterprise Editions of Windows 10, MacOS, or Google · G Suite for Education. · - Ability to effectively communicate technology related matters ...

  • Titan Industries

    IT Support

    1 week ago

    Titan Industries Elyria, United States

    Your tasks: · Together with our on-site team at the customer, you will receive qualified support requests from IT employees (m/f/d) and key users (m/f/d) of our customers mainly via the ticket system. · You will be responsible for the implementation and conceptualization of our E ...

  • Emerald Enterprises

    Employee New Customer Support Technology

    2 weeks ago

    Emerald Enterprises Brooklyn, OH, United States Freelance

    Our client is a large internet provider who wants to ensure that their new customers have the best possible start with their new contract. This includes ensuring that there are no technical obstacles and that the customer (m/f/d) can use all functions and devices from the very be ...

  • Infinity Systems

    Childcare worker/ educational support staff

    1 week ago

    Infinity Systems Bratenahl, United States

    As a caregiver, you perceive people as a whole. Your friendly and warm approach is characterized by creativity and needs-oriented care. In short, you communicate with heart and mind. We offer you a meaningful job with a future, where you can grow professionally and personally. · ...

  • Horizon Innovations

    Sales Support Employee

    1 week ago

    Horizon Innovations Parma, United States

    Who we are: · We are a family-owned business operating in its third generation - owner-managed and independent. Our customers are professionals from the trade and industry. As a specialist wholesaler for flooring, paint, walls and tools, we provide strong service and selected br ...

  • BlueNova Industries

    First Level Support

    1 week ago

    BlueNova Industries Seven Hills, United States

    A dynamic medium-sized software company specializing in the development and distribution of Product Data Management (PDM) software in Seven Hills. Our high-quality solutions help companies optimize and streamline their product development processes. As a dedicated team of experts ...

  • Spectrum Industries

    IT Support

    1 week ago

    Spectrum Industries Highland Heights, United States

    To complement our team, we are looking for a goal-oriented and team-oriented individual as an IT Support / IT Specialist (m/f/d) for our Plasma Control Technologies division at our Highland Heights location in Aachen. · ...

  • National Safety Apparel

    IT Support

    3 days ago

    National Safety Apparel Cleveland, United States

    Job Description · Job DescriptionReports To: Director of IT · Direct Reports: None · FLSA Status: Non-Exempt · Employment Type: Full time · Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment ...

  • National Safety Apparel

    IT Support

    2 weeks ago

    National Safety Apparel Cleveland, United States

    Reports To: Director of IT · Direct Reports: None · FLSA Status: Non-Exempt · Employment Type: Full time · Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in var ...

  • National Safety Apparel

    IT Support

    3 days ago

    National Safety Apparel Cleveland, United States

    Reports To: Director of IT · Direct Reports: None · FLSA Status: Non-Exempt · Employment Type: Full time · Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in var ...

  • National Safety Apparel

    IT Support

    5 days ago

    National Safety Apparel Cleveland, United States

    Job Description · Job DescriptionReports To: Director of IT · Direct Reports: None · FLSA Status: Non-Exempt · Employment Type: Full time · Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment ...

  • Aspen Dental

    Dental Assistant

    2 days ago

    Aspen Dental Cleveland, United States Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Aspen Dental

    Dental Assistant

    2 days ago

    Aspen Dental Forest City, United States Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Aspen Dental

    Dentist - DDS / DMD

    2 days ago

    Aspen Dental Forest City, United States Full time

    This opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...

  • Aspen Dental

    Dentist – DDS

    2 days ago

    Aspen Dental Cleveland, United States Full time

    At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will h ...

  • Caretenders Hospice

    RN Case Manager Hospice

    1 day ago

    Caretenders Hospice Cleveland, United States

    We are hiring for a Registered Nurse Case Manager in Hospice. · Interviewing for Full Time, Part Time or PRN · At Caretenders Hospice, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole ...

  • Actalent

    Lab Technician

    2 days ago

    Actalent Cleveland, United States Full time

    TO APPLY EMAIL YOUR RESUME AT MJESSIE @ACTALENTSERVICES.COM · Location: Cleveland, Ohio · Pay: $20 / hr · Shift:2nd shift (3P – 11:30P) Tuesday- Saturday · Description: · Will be responsible for quality control testing on finished product material and incoming raw material · Ru ...

  • BAXTER

    Industrial Maintenance Mechanic II, Tool

    1 day ago

    BAXTER Cleveland, United States Full time

    This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...

  • BAXTER

    Senior Process Engineer

    1 day ago

    BAXTER Cleveland, United States Full time

    This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...