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    Logistics Coordinator - Plano, United States - Crystal Equation

    Crystal Equation
    Crystal Equation Plano, United States

    1 week ago

    Crystal Equation background
    Description

    Job Function/Description:

    • Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
    • Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
    • Customer Service including all happenings from booking to cargo delivery in a timely manner
    • Daily liaison with customer, carriers, internal staff
    • Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
    • Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
    • Monitor account issues and communicate/liaison with management to implement/drive solutions
    • Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
    • Recommend when needed changes in current processes
    • Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
    • Accuracy of data entry into Cello and other systems as needed
    • Monitor trends and report changes to Management for action

    Requirements & Qualifications:

    • 2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred
    • Bachelors Degree required
    • Korean / English Bilingual Preferred
    • Proficient in Microsoft Office application Excel/Power point/Word/Outlook
    • Excellent written and oral skills
    • Able to engage and work directly with customers
    • Solutions minded
    • Highly Self Motivated and minimal supervision needed
    • Organized and detail oriented
    • Handle high pressure and fast pace operations as needed
    • Strong work ethic
    • Open to learning other modes of transportation as needed
    • Experience with NAFTA/USMCA cross border transportation preferred
    • Relevant Logistics Industry Knowledge
    • Familiar with Logistics systems (WMS/TMS/WMS)
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