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    Logistics Coordinator - Plano, United States - Idexcel

    Idexcel
    Idexcel Plano, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Title: Logistics Coordinator

    Location: 3033 W. President George Bush Hwy, Suite 250, Plano Texas 75075

    Duration: Long Term

    Client: Samsung Electronic

    Required Skills:

    Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance

    Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)

    Customer Service including all happenings from booking to cargo delivery in a timely manner

    Daily liaison with customer, carriers, internal staff

    Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed

    Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)

    Monitor account issues and communicate/liaison with management to implement/drive solutions

    Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer

    Recommend when needed changes in current processes

    Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)

    Accuracy of data entry into Cello and other systems as needed

    Monitor trends and report changes to Management for action

    Requirements & Qualifications:

    2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred

    Bachelor's Degree required

    Proficient in Microsoft Office application Excel/Power

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