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    Logistics Coordinator - Plano, United States - Idexcel

    Idexcel
    Idexcel Plano, United States

    2 weeks ago

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    Description

    Logistics Coordinator

    Plano, TX

    Duration: Long Term

    Job Function/Description:

    Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance

    Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)

    Customer Service including all happenings from booking to cargo delivery in a timely manner

    Daily liaison with customer, carriers, internal staff

    Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed

    Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)

    Monitor account issues and communicate/liaison with management to implement/drive solutions

    Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer

    Monitor trends and report changes to Management for action

    Requirements & Qualifications:

    2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred

    Bachelor's Degree required

    Proficient in Microsoft Office application Excel/Power point/Word/Outlook

    Excellent written and oral skills

    Able to engage and work directly with customers

    Solutions minded

    Highly Self Motivated and minimal supervision needed

    Organized and detail oriented

    Handle high pressure and fast pace operations as needed

    Strong work ethic

    Open to learning other modes of transportation as needed

    Experience with NAFTA/USMCA cross border transportation preferred

    Relevant Logistics Industry Knowledge

    Familiar with Logistics systems (WMS/TMS/WMS)

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