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    Korean Bilingual Logistics coordinator - Plano, United States - BTI Solutions

    BTI Solutions
    BTI Solutions Plano, United States

    3 weeks ago

    Default job background
    Description
    Why Work for Us?

    Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.

    401K with Employer Match
    Company Paid Dental, Vision, Life and Medical up to 100%
    Paid Sick Leave
    Chance for VISA sponsoring


    Job Function/Description:
    Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
    Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
    Customer Service including all happenings from booking to cargo delivery in a timely manner
    Daily liaison with customer, carriers, internal staff
    Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
    Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
    Monitor account issues and communicate/liaison with management to implement/drive solutions
    Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
    Recommend when needed changes in current processes
    Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
    Accuracy of data entry into Cello and other systems as needed
    Monitor trends and report changes to Management for action

    Requirements & Qualifications:

    2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred
    Bachelor's Degree required
    Korean / English Bilingual Preferred
    Proficient in Microsoft Office application Excel/Power point/Word/Outlook
    Excellent written and oral skills
    Able to engage and work directly with customers
    Solutions minded
    Highly Self Motivated and minimal supervision needed
    Organized and detail oriented
    Handle high pressure and fast pace operations as needed
    Strong work ethic
    Open to learning other modes of transportation as needed
    Experience with NAFTA/USMCA cross border transportation preferred
    Relevant Logistics Industry Knowledge
    Familiar with Logistics systems (WMS/TMS/WMS)

    BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

    BTI Solutions
    801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA

    Office:
    , Fax:

    #J-18808-Ljbffr
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