- Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.
- Process customer repair purchase order into company Oracle ERP
- Work with program managers and other functions to manage order/parts to ship on time per customer requests.
- Coordinate with production, quality, planning, and procurement for repair completion dates.
- Generate shipping documents related to repairs (system or manual).
- Follow all SOX requirements related to order processing and invoicing.
- Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.
- Assist with obtaining necessary approvals for repair pricing, etc.
- Acquire and maintain a thorough knowledge of all products and services related to RMA MRB
- Generate and issue RMA numbers to customers upon request.
- Create, update, distribute and maintain RMA / MRB reports as needed.
- Manage backlog of RMA's / MRB.
- Follow up on all open, outstanding, un-returned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).
- Follow up on all open, outstanding, un-returned MRB items with suppliers (flag when appropriate and help to determine next steps).
- Attend or facilitate meetings and projects related to the RMA / MRB subject matter.
- Overall responsibility for exceeding key metrics
- Continuously and proactively reviews process and defines strategies to optimize process.
- All other duties as assigned.
- Associates degree or 2+ years of equivalent experience.
- Proficient with Microsoft Office (especially Excel) and Microsoft Outlook.
- Professionalism, Initiative, desire for career progression.
- Superb organization skills with strong attention to detail.
- Ability to multi-task between multiple departments and meet deadlines.
- Strong written and verbal communication skills, mature attitude, customer service experience.
- High focus on details and accuracy.
- Ability to prioritize activities and multi-task in a fast-paced environment.
- Effective problem-solving skills.
- Experience in Oracle is a plus.
- This is an on-site role in our Lake Forest, CA office.
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RMA / MRB Planning Coordinator - Lake Forest, United States - Advantest
Description
Job DescriptionRMA / MRB Planning Coordinator
Advantest Test Solutions, Inc. (ATS) is looking for an RMA / MRB Planning Coordinator to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world. The ideal candidate will be self-motivated, proactive, hands on and logical to work successfully in a stimulating manufacturing environment. This is an onsite position.
Essential Duties Responsibilities
RMA Order Management:
Qualifications / Requirements
