Rma / Mrb Planning Coordinator - Lake Forest, United States - Advantest

Advantest
Advantest
Verified Company
Lake Forest, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

RMA / MRB Planning Coordinator

Essential Duties & Responsibilities

RMA Order Management:


  • Direct interface with customer, or ATS sales/BD to ensure repair purchase order is clean and meets order acceptance requirements and manage any change orders.
  • Process customer repair purchase order into company Oracle ERP
  • Work with program managers and other functions to manage order/parts to ship on time per customer requests.
  • Coordinate with production, quality, planning, and procurement for repair completion dates.
  • Generate shipping documents related to repairs (system or manual).
  • Follow all SOX requirements related to order processing and invoicing.

Formal Quote Generation:


  • Preparation of formal repair quotes requested by production team based on findings of evaluated hardware.
  • Assist with obtaining necessary approvals for repair pricing, etc.

RMA / MRB Support

  • Acquire and maintain a thorough knowledge of all products and services related to RMA & MRB
  • Generate and issue RMA numbers to customers upon request.
  • Create, update, distribute and maintain RMA / MRB reports as needed.
  • Manage backlog of RMA's / MRB.
  • Follow up on all open, outstanding, unreturned RMA's with suppliers and customers (flag when appropriate and help to determine next steps).
  • Follow up on all open, outstanding, unreturned MRB items with suppliers (flag when appropriate and help to determine next steps).
  • Overall responsibility for exceeding key metrics
  • Continuously and proactively reviews process and defines strategies to optimize process.
  • All other duties as assigned.

Requirements:


Qualifications / Requirements

  • Associates degree or 2+ years of equivalent experience.
  • Proficient with Microsoft Office (especially Excel) and Microsoft Outlook.
  • Professionalism, Initiative, desire for career progression.
  • Superb organization skills with strong attention to detail.
  • Ability to multitask between multiple departments and meet deadlines.
  • Strong written and verbal communication skills, mature attitude, customer service experience.
  • High focus on details and accuracy.
  • Ability to prioritize activities and multitask in a fastpaced environment.
  • Effective problemsolving skills.
  • Experience in Oracle is a plus.
  • This is an onsite role in our Lake Forest, CA office.
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