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New York City

    Product Specialist, Mayor's Office for Economic Opportunity - New York, United States - City of New York

    City of New York
    City of New York New York, United States

    17 hours ago

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    Description

    Company Description

    Job Description


    The Mayor's Office for Economic Opportunity (NYC Opportunity) works to reduce poverty and broaden opportunity by advancing the use of data and evidence in program and policy design, service delivery, and budget decisions.

    The initiatives that you will work on all share the common goal of delivering more effective services and helping residents address poverty-related challenges.

    NYC Opportunity operates a portfolio of digital tools and offers our expertise across multiple areas, including facilitating data integration to improve social service performance, easing access to services and programs, and designing new digital and in-person services with agency partners.

    Product Team
    The Product team builds, iterates, and maintains a suite of digital products and services that:
    improve the lives of low-income and vulnerable New Yorkers; including ACCESS NYC, Growing Up NYC, Working NYC
    make the City's its equity, poverty and workforce data more transparent and actionable; such as Equity NYC
    design and pilot new tools to improve social service delivery; including My File NYC
    support open source and scalable technologies: NYC Benefits Platform, UI Patterns Framework

    The team also helps define how the City of New York uses modern, agile and user-centric approaches to build digital products.

    Responsibilities

    The Product Specialist will support our Benefits Access portfolio; a suite of digital and data products that connects millions of New Yorkers to social services and benefits.

    Reporting to the Senior Product Manager, they will support driving new feature development, refinements, metric reporting, and maintenance for ACCESS NYC; as well as supporting the growth and adoption of the NYC Benefits Platform, open-source tools we develop and maintain in tandem with ACCESS NYC.

    The Product Specialist will work with internal teams of product managers, content strategists, developers, and interns, and also with external stakeholders across government agencies that deliver benefits and services and engage the community of New Yorkers we serve.


    Responsibilities include:

    Research and manage updates for the ACCESS NYC Benefits Screener, which lets households determine potential eligibility for 40+ benefits based on factors such as income, expenses, and household composition.

    Analyze complex eligibility criteria for public benefits

    Research, identify, and analyze changes to eligibility criteria, translate into tasks for developers to implement: updating, drafting or deleting income tables, if/then statements, etc.

    Lead the design and implementation of new eligibility screen rules, including scoping, working with agency partners on interpreting policy and working with developers to implement, test and launch.

    Investigate and identify how we might simplify the process to make it easier for tech and non-tech people to update and manage.

    Support the discovery, research and development of new benefits access products and services
    Design, execute, and interprets user and web experiments using Google Optimize for A/B and multivariate testing
    Produce metrics and analytics reports for benefits access portfolio
    Maintain product documentation


    To Apply:
    External Applicants, please go to and search for Job ID#:
    Current City Employees, please go to and search for Job ID#:

    Mayor's Office of Contract Services is an equal opportunity employer. Mayor's Office of Contract Services recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at or only to request an accommodation. No other phone calls or personal inquiries permitted.

    Only those candidates under consideration will be contacted.
    No phone calls, faxes or personal inquiries permitted.


    ADDITIONAL INFORMATION

    To best serve the City we represent, MOCS seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office.

    MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect.


    Qualifications


    • Graduation from an accredited college with a baccalaureate degree; or
    • Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities; or
    • A four-year high school diploma or its educational equivalent plus four years of experience as described in "2" above; or
    • A satisfactory equivalent combination of education and experience.

    Additional Information


    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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