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Customer Service Representative - WHEELING, United States - Aston Carter
Description
Description:
-Answer high volume of inbound calls from customers
-Transfer calls to correct support representative
-Create a case within for each customer calling in or emailing
-Answer emails from customers and create a case for each email
-Determine which department and support team would be best for customers question
-Help with other customer service tasks as needed
Skills:
Customer Service, outbound calls, crm software, Customer support, data entry, switchboard phone system,
Additional Skills & Qualifications:
Must Haves:
Inbound & outbound customer service experience
CRM software
Excellent computer skills
Excellent data entry skills for logging case notes
Nice Haves:
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-Bilingual in Spanish or French
-Experience ordering parts for machines/devices
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
