Customer Service Representative - Arlington Heights, United States - S and J Plumbing

S and J Plumbing

Verified Company

Arlington Heights, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative

Arlington Height, IL

Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further S&J is an employee-focused workplace looking to grow and build their team of professionals

_ Why Choose S and J Plumbing_
-
Competitive pay - $20-$35/hr:

Medical Insurance
we pay 80% for you and your family's insurance premiums for health, dental, and vision.
Worklife balance up to 2 weeks of PTO and holiday pay.
401k Plan with a 5% match.

Paid training

Nexstar training, Service Titan training, PSP training
Relaxed and fun atmosphere
Growth opportunities

_ Our Core Values_

Integrity, we are honest, ethical, and trustworthy.
Professionalism, we prepare, present, and execute at an elite level.
Accountability, we accept full responsibility for our decisions, actions, and results.
Family, we nurture our team members and customers.

_ The Role_
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

_ Key Tasks_

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.

Responsibilities

Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.

Competencies for Success

3+ years of customer service.
Experience with a multiline phone system
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional followthrough abilities.
Strong verbal and written communication.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fastpaced, goaldriven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible, and great attitude

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for.

You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

If this sounds like you, spend a little time learning about S and J Plumbing.

Equal Opportunity Employer

DjPvSSei8a