Customer Service Representative - Arlington Heights, United States - Pro Fastening Systems, Inc.

Description

We are Distributor of Construction Materials seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, entering their orders, and ensuring their overall satisfaction.

• Handle inbound calls to assist customers with their inquiries and orders.
• Enter customer orders and route them through our system
• Provide accurate and timely information to customers regarding thier orders
• Enter customer orders and follow orders to make sure they are processed and fulfilled with attention to detail
• Communicate effectively with customers to understand their needs and resolve any issues or concerns
• From time to time you will be required to actually pull orders and do quality checks on orders to make sure everything is correct
• Meet or exceed customers expectations to ensure customer satisfaction.
• Previous experience in a customer service role is preferred
• Strong verbal and written communication skills in English
• Proficiency in data entry and computer systems
• Ability to multitask and prioritize tasks effectively in a fast paced environment

• 401(k)
• 401(k)

• Health insurance
• Onthejob training
• Paid time off

• 2 years

• Morning shift

• Monday to Friday

• Inperson
• Office