Guest Service Representative - Wheeling, United States - MainStay Suites Chicago Northbrook Wheeling
MainStay Suites Chicago Northbrook Wheeling
Wheeling, United States
Verified Company
1 week ago
Description
Looking for someone to work 3pm to 11pm.
Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?
Then you might be our next Guest Services Representative Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures.
Reports to:
General Manager (GM) and/or Senior Guest Services Representative
Primary Job Duties
- Organize, confirm, process and conduct all guest checkins/checkouts, room reservations, requests, changes and cancellations in a friendly and responsive manner.
- Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests.
- Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business.
- Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings.
- Maintain proficiency in all location computer and software systems.
- Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
- Run reports of room availability/inventory management and guest accounts and post payments to guest folios.
- Perform bookkeeping activities including running reports and posting payments to guest folios.
- Respond to guest comments or complaints, referring customers to GM as necessary.
- Contact housekeeping or maintenance staff when guests report problems.
- Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service.
- Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit.
- Work in laundry room area loading and unloading washers and dryers and folding linens.
- Wear appropriate attire per the dress code.
- Notify GM or Maintenance Support of any needed repairs.
- May serve as ManageronDuty in GM and AGM absence.
- May be asked to stay on site in the event of a catastrophe.
- Other duties as assigned.
Essential Skills
- Integrity display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility.
- Adaptability and flexibility display the capability to adapt to new, different and changing requirements.
- Accuracy ensure accuracy in all tasks performed.
- Communication convey information clearly.
- Dependability and reliability display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations.
- Interpersonal Skills display the skills to work effectively with others.
- Professionalism maintain a professional presence by demonstrating selfcontrol, a professional demeanor and a positive attitude.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
- Frequently bends, kneels, crouches.
- Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
- Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather.
Experience and Requirements
- 1 year hospitality experience preferred.
- Work Authorization required.
- Flexible schedule required. Evenings, weekends and holidays may be required.
What We Offer
- Health and Dental Insurance for Full Time Associates
- 401(k) with Employer Match for all Associates
- Paid time off for ALL Associates per Associate Guide
- Six company paid holidays for Full Time Associates
- Time and half for hours worked on designated holidays for all Associates.
- Employee Assistance Program for Associates and household members
- All Associates in this position are eligible to participate in a Retention Bonus program and receive:
- $150 upon completion of 90 days employment