Member Service Representative - Elk Grove Village, United States - Planet Fitness

Planet Fitness
Planet Fitness
Verified Company
Elk Grove Village, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The
Part Time Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.


Schedule

  • Part Time
  • Saturday & Sunday: 11:30 AM to 7:30 PM
  • 8hour shift

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member signup.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Benefits
-
FREE Black Card Membership:


  • 401k plan after 3 months of service

Qualification Requirements

  • Must have a satisfactory background check.
  • Punctuality and reliability are a must.
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, energetic, upbeat, and positive attitude
  • Strong problem resolution skills.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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