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    Customer Service Rep - Phoenix, United States - HomeServe USA

    HomeServe USA
    HomeServe USA Phoenix, United States

    Found in: Lensa US 4 C2 - 6 days ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Hays **Requisition Number****:** CUSTO004865 Showing 1 location **Job Details**

    **Description**

    Join Hay's Cooling Heating and Plumbing as a Customer Service Representative / Dispatcher, you will be the liaison between our customers and service technicians. You will be tasked with providing exceptional customer service and facilitating technicians' work routes to ensure timely service to our customers. We value honesty, respect, client-focused employees and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

    **Shift is Monday-Friday, 8 AM - 5 PM, with some weekends.**

    **We Offer:**

    Competitive compensation

    Friendly, team oriented, and rewarding work environment

    Excellent benefits including generous medical, vision, dental and life & disability insurance

    401(k) plan with a company match

    Paid Time Off Time to recharge

    Career development and advancement opportunities

    Company Paid Training

    Two Employer Paid HomeServe Home Warranty Plans for Homeowners

    Stock Purchase Plan Company matches 1 share for every share purchased.

    Uniform/Apparel Program (if applicable)

    **How you will spend your day:**

    The CSR / Dispatcher provides exceptional customer service and facilitates technicians' work routes.

    Responsible for creating work orders, dispatching technicians, and communicating with customers.

    Schedule and route technicians, based on job requirements and availability using dispatching software with a strong sense of urgency and punctuality.

    Manage multiple phone lines & multi-task between calls and service orders.

    Effectively communicating information between technicians and customers.

    **Qualifications**

    Prefer 3 years of dispatch and/or customer service experience in a similar role.

    Ability to work Monday-Friday (8 AM - 5 PM), with some weekend hours

    Excellent customer service skills.

    Must be organized with the ability to multi-task in a fast-paced work environment.

    Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows.

    Familiarity with Service Titan system a plus.

    High school diploma or equivalent required.

    Hays is an Equal Opportunity Employer

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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