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    Customer Service Rep - Phoenix, United States - NESCO Inc

    NESCO Inc
    NESCO Inc Phoenix, United States

    5 days ago

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    Description

    JOB DESCRIPTION

    Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing maintenance, and support of clients accounts for both H&B and COBRA.

    Maintains a knowledge of the products and services supported by the Agency.
    Ensures timely and accurate problem resolution in support of Agency client retention goals.
    Initiating timely set up process all documentation related to set up maintenance of the client account.
    Researching and resolving product and service issues from the field and our clients.
    Responsible for the accuracy and integrity of the clients financial and insurance transactions.
    Establishing, managing, and maintaining a positive and professional relationship with insurance carriers and all internal and external partners.
    Responding to inbound calls and places outbound calls required by the business unit.
    Maintains accurate recording of all internal and external communications.

    Maintaining documents and records to ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners.

    Utilizing multiple computer software applications in conjunction with the carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.

    Performing data input, maintaining strong prioritization, and organizational skills and professional communications.
    Participating in product related projects and training sessions as required.

    Associates in management Business finance.
    A minimum of 1 year of insurance related experience.
    Knowledge of insurance industry, customer service/billing, and familiarity with health insurance is a plus.


    Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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