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    Customer Service Rep - Phoenix, United States - CommonSpirit Health

    CommonSpirit Health
    CommonSpirit Health Phoenix, United States

    1 week ago

    CommonSpirit Health background
    Description

    **Customer Service Rep**

    Corporate Service Center Phoenix, Arizona **Requisition ID** **Employment Type** Full Time **Department** Case Management **Hours/Pay Period** 72 **Shift** Day **Weekly Schedule** Mids **Remote** No **Category** Administrative / Clerical / Customer Service **Overview**

    This position requires working every other weekend.

    As our Call Center Representative (CSR), you will help us build our new Contact Center to support our patients, hospitals, employees, and physicians. The Contact Center is our communication hub linking our internal and external callers. In addition, we'll provide you with training on our systems & processes.

    Every day you will have a direct impact on the patient experience. You will handle each call with care, escalate when needed (monitor & respond to life safety events), and you will be prepared to handle 300+ calls during your shift (average call is 23 seconds). You'll quickly determine how to route each call, treat them with kindness and maintain a high level of confidentiality.

    To thrive in this role, you have a passion for helping others, listening and assessing each caller's needs, and being able to handle difficult situations. In addition, your knowledge and experience in customer service make you a top candidate for this role.

    Job starting @ $13.47/hr - $18.00/hr (depending on experience + shift differentials)

    While youre busy impacting the healthcare industry, well take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more.

    CommonSpirit operates 137 hospitals in addition to more than 1,000 care sites across 21 states making our services accessible to nearly 1 in 4 U.S. residents. We believe our health shouldnt depend on our zip code, economic status, or the color of our skin. CommonSpirit is acting to address systemic inequities experienced by Black, indigenous, people of color, LGBTQ+, and other underserved communities.

    If you are committed to social justice and health equityand prepared to deliver care in new, innovative ways, you belong with us.

    **Responsibilities**

    Answer all inbound calls

    Maintains proficiency in the use of telecommunications hardware and software and PBX platform as well as multiple IT applications.

    Initiates response to codes and emergency alarms

    Makes emergency announcements

    Proper use of communication tools/materials for effective communication and understanding how the culture(s) of patient populations can affect communication, collaboration, and the provision of care, treatment, and services.

    **Qualifications**

    Required:

    1-year related experience (customer service environment)

    Preferred:

    previous Healthcare experience

    **Map this location**

    Get an idea of what your daily routine can be like.

    CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.

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