Customer Service Rep - Phoenix, United States - Global Payments

Global Payments
Global Payments
Verified Company
Phoenix, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Bilingual (Vietnamese) - $18.38/HR

Summary of This Role

What Part Will You Play?

  • Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dialup card swipe terminals and standard softwarebased systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
  • Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in ongoing training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
What Are We Looking For in This Role?


Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Exp

Preferred Qualifications

  • Typically Minimum 4 Years Relevant Exp
  • Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.


  • Job Complexity

  • Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.


  • Supervision

  • Normally receives little instruction on daily work, general instructions on newly introduced assignments.


  • Computer Skills

  • Basic computer skills


  • Industry Knowledge

  • Ability to develop basic payments industry knowledge


  • Research

  • Basic ability to research issues and resolve customer inquiries
The position listed in this requisition is ineligible for the new hire referral bonus award program. However, it is eligible for the NA Merchant Operations Referral bonus award program.


Pay:
$ $18.38 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Work from home

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Application Question(s):

  • Are you located in or near Phoenix, AZ?

Education:


  • High school or equivalent (required)

Language:


  • Vietnamese (required)

Location:


  • Phoenix, AZ (required)

Work Location:
Remote
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