- Attention to detail
- Professional demeanor
- Strong ability to identify and manage issues
- Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
- Must be a quick learner.
- Must have good soft skills.
- Must be reliable at documenting desk side call resolution, in detail.
- Strong communication skills both verbally and written form.
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Desktop Support Technician
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Cleveland Independent School District Cleveland, United States**Desktop Support Technician** · 1. Basic Requirements · - High School Diploma · - Valid Driver's License · - 1-2 years' Experience with Enterprise Editions of Windows 10, MacOS, or Google · G Suite for Education. · - Ability to effectively communicate technology related matters ...
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Onsite Desktop Support
4 weeks ago
MCPC Cleveland, United States Full timeJob Description · Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Desktop Support Level II; to be part of a team of professionals providing a high level of customer service and technical support ...
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Desktop Support Specialist
16 hours ago
CAI Cleveland, United States Full timeJob ID Number · R2773Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are looking for your nex ...
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Desktop Support Specialist
16 hours ago
CAI Cleveland, United States Full timeJob ID Number · R2772Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are looking for your nex ...
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Desktop Support Specialist
14 hours ago
CAI Cleveland, United StatesJob Description · Job ID Number · R2773Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are lo ...
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Desktop Support Specialist
4 hours ago
CAI Cleveland, United StatesJob Description · Job ID Number · R2772Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are lo ...
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Desktop Support Consultant
3 weeks ago
Tricon IT Solutions (For End Clients) Westlake, United States**Role**:Desktop Support Consultant · **Location**: 3150 Pete Manena Road, Westlake, LA · **Duration**:12 Months W2 Contract · **Pay Rate**: $27/Hr on W2 · **Experience requested** · - Windows desktop support, PC deployment, general knowledge of how IT infrastructure interacts ( ...
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Technician (Helpdesk / Desktop Support)
4 weeks ago
OverDrive, Inc. Cleveland, United StatesJob Description · Job DescriptionThis position will require you to be located in Cleveland, OH We are in a hybrid schedule, 2 days on campus and 3 days WFH. The Technician's responsibilities include ensuring workstation uptime for end users to access their business applications ...
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Technician (Helpdesk / Desktop Support)
12 hours ago
OverDrive Cleveland, United States· This position will require you to be in Cleveland, OH · We are in a hybrid schedule, 2 days on campus and 3 days WFH · The Technician's responsibilities include ensuring workstation uptime for end users to access their business applications by supporting desktops, servers, ...
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Onsite Desktop Support
2 weeks ago
MCPc Cleveland, United StatesJob Description · Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Desktop Support LevelII; tobe part of a team of professionals providing a high level of customer service and technical support i ...
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Desktop Support Specialist
2 weeks ago
Birlasoft Cleveland, United StatesWe are looking for Onsite Support Engineers who can assist our clients in solving complex technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer r ...
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Onsite Desktop Support
3 weeks ago
MCPc Cleveland, United StatesCompany Description · MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients ...
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Desktop Support Technician
3 weeks ago
Snowrelic INC Westlake, United StatesAddress user tickets regarding hardware, software and networking · Ask targeted questions to diagnose problems · Guide users with simple, step-by-step instructions · Conduct remote troubleshooting · Test alternative pathways until you resolve an issue · Record technical issues an ...
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Desktop L1 Support
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Saxon Global Cleveland, OH, United StatesHello, · Please let me know if you are interested. · Position - Desktop L1 Support · Location - Cleveland, OH (Onsite Position) · Job Type - || Permanent Position || · Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispa ...
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Desktop Support Analyst
3 weeks ago
KeyCorp Cleveland, United StatesEngage in the support of Keys computer platforms at corporate, campus and data center locations. - Provide second tier support of computer systems within the corporate space - Provide high level of customer service to Key's internal client base - Ef Support Analyst, Desktop Suppo ...
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Desktop Support Specialist
2 weeks ago
CAI Cleveland, United StatesJob Description · Job ID Number · R2632Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · As the Desktop Support Specialist, you will be responsible for providing IT end-user supportJob Description · We are looking for a Desktop Support Specialist to provide IT ...
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Desktop Support Specialist
2 weeks ago
CAI Cleveland, United States Full timeJob ID Number · R2632Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · As the Desktop Support Specialist, you will be responsible for providing IT end-user supportJob Description · We are looking for a Desktop Support Specialist to provide IT end-user support. ...
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Desktop Support Technician
3 weeks ago
Cuyahogabdd Cleveland, United StatesProvide technical support for installation, configuration & troubleshooting of computer systems or mobile devices via phone or on-line chat. · Address · 7515 Pearl Rd. Middleburg Hts. OH 44130 · Schedule · Monday - Friday, 8am - 5pm, 1/2 of time in office and 1/2 time working r ...
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Desktop Support
3 weeks ago
MyKelly Portage, United States Full timeJob Title: Technical Customer Support Specialist · Pay rate: $32 per hour. · Duration: 8 months · W2 contract only (No C2C) · Location- Portage, MI, 49002 · Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who ...
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Desktop Support
3 days ago
Saxon Global Beachwood, United StatesHello, · Hope you are doing great. · Please let me know if you are interesting for below position. · Position - Desktop L1 Support · Location - Beachwood, OH - USA · Duration - Contract/Fulltime · i. Communication to a personal computing Device (e.g., iPhone, iPad, pager) e ...
Onsite Desktop Support - Cleveland, United States - MCPc
Description
Job Description
Job DescriptionCompany DescriptionMCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, , which was created by our Founder/Chairman Michael Trebilcock.
Job DescriptionDue to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Desktop Support Level II; to be part of a team of professionals providing a high level of customer service and technical support in a large enterprise environemnt .
Desktop Support Technicians Level II will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
QualificationsThis support position will be providing advanced PC and printer support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-5 years equivalent work experience as a technician.
Individuals will need to have:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.