- Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems
- Properly escalate unresolved issues to the next level of support with strong supporting documentation
- Keep peers and management informed of trends, significant problems, and unexpected delays
- Utilize excellent customer service skills and exceed customers' expectation
- Ensure proper recording, documentation, and closure of all records
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of technical procedures, products, and services
- Demonstrate advanced knowledge of supported customer-specific applications and hardware
- Know and meet the account/team Service Level Agreements/Objectives and understand their effect on the business
- Ensure technical support training is provided in a timely manner
- Assist in evaluating and ensuring timely implementation of new tools and processes
- 3-5 years' experience in a Service Desk or technical support role
- 1+ years' of customer service experience in a professional industry
- Degree in Information Systems, Computer Science (Preferred) or equivalent experience
- Strong troubleshooting and documentation skills
- Active Directory Experience
- Desktop and Laptop hardware support experience
- Proficient knowledge of Microsoft Desktop Operating Systems
- Excellent customer service skills
- Strong attention to detail and strong communication skills (both written and oral)
- Detail oriented
- Solution driven
- Knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)
- Ability to anticipate, plan, and prioritize for varying workload levels
- Ability to work independently without supervision
- Experience with network printers
- A+ Certification or other relevant certifications
- Basic MDM Administration (Chrome, Clever, Jamf, Intune)
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
-
IT support specialist
2 weeks ago
Apex Ventures Cleveland, United StatesFor over 85 years, STEAG has been a leader in efficient and secure energy production. STEAG Power GmbH operates coal-fired power plants at six locations in Germany, accounting for approximately five percent of the country's total electricity generation. These coal-fired power pla ...
-
IT Support Specialist
5 days ago
Airgas USA, LLC Cleveland, United StatesR IT Support Specialist - Project Team (Open) Location: Independence, OH - Rockside Woods Blvd - Management - North BSCAnn Arbor, MI - Retail shop, Appleton, WI (Regional Office) - Management, Fort Wayne, IN - Retail shop, Marinette, WI - Filling industrial, Rockford, IL - Linden ...
-
IT Support Specialist
4 days ago
Insight Global Cleveland, United StatesInsight Global is seeking a remote IT Support Technician for a large, global client based in Cleveland, OH. The helpdesk team is centralized in Cleveland for the entire firm and works with employees based in multiple offices around the world. This person will be fulfilling a tier ...
-
Family Support Specialist
1 week ago
USCRI Cleveland, United States Full timeOVERVIEW · The Family Support Specialist will provide Home Study (HS) and Post Release Services (PRS) for Unaccompanied Children (UC). This position will report to the Regional Supervisor. This position is located in Ohio (OH - Remote). · DUTIES AND RESPONSIBILITIES · Conduct ti ...
-
Academic Support Specialist
3 weeks ago
ACCEL Schools Cleveland, United StatesJob Description · Job Description · About the TeamACCEL Schools is seeking an Academic Support Specialist for Cleveland College Preparatory School in Cleveland, Ohio for the upcoming school year.Be part of the difference at Cleveland College Preparatory School Serving the Slavi ...
-
Desktop Support Specialist
3 weeks ago
Birlasoft Cleveland, United StatesWe are looking for Onsite Support Engineers who can assist our clients in solving complex technical issues. They will be responsible for computer hardware, software and peripherals. Onsite support is the third point of escalation for the resolution of desktop, laptop or printer r ...
-
Customer Support Specialist
1 week ago
Materion Cleveland, United StatesAt Materion, everyone is included, respected and offered opportunity to grow. Join us The Customer Support Specialist will be the point of contact for current and potential customers. This position helps support the Performance Materials (PM) busine Support Specialist, Manufactur ...
-
User Support Specialist
6 days ago
BakerHostetler Cleveland, United States Full timeOur Information Technology department has an excellent opportunity for a User Support Specialist in the Cleveland office. The User Support Specialist's role is to provide exceptional quality support across the Firm's offices to more than 1870 end users. This support must be timel ...
-
HVAC Technical Support Specialist
2 weeks ago
Arzel Zoning Technology, Inc. Cleveland, United StatesJob Summary · Arzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel produ ...
-
Desktop Support Specialist
5 days ago
CAI Cleveland, United StatesJob ID Number · R2772 · Employment Type · Full time · Worksite Flexibility · Onsite · Job Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are looking for ...
-
Sleep Support Specialist
2 weeks ago
Inspire Medical Systems I Cleveland, United StatesJob Description · Job DescriptionABOUT INSPIRE MEDICAL SYSTEMSInspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical dev ...
-
Desktop Support Specialist
1 week ago
CAI Cleveland, United StatesJob Description · Job ID Number · R2772Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have customer service experience and troubleshooting skills, and are lo ...
-
Academic Support Specialist
3 weeks ago
ACCEL Schools Cleveland, United StatesJob Description · Job DescriptionAbout the Team · ACCEL Schools is seeking an Academic Support Specialist for Cleveland College Preparatory School in Cleveland, Ohio for the upcoming school year. · Be part of the difference at Cleveland College Preparatory School Serving the Slav ...
-
Housing Support Specialist
1 week ago
The Centers Cleveland, United StatesAbout The Centers · The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. Our integrated model coordinates health and wellness services including primary care, behavioral health care, addiction services, HIV trea ...
-
Academic Support Specialist
3 weeks ago
ACCEL Schools Cleveland, United StatesJob Description · Job Description · About the Team · ACCEL Schools is seeking an Academic Support Specialist for Cleveland College Preparatory School in Cleveland, Ohio for the upcoming school year. · Be part of the difference at Cleveland College Preparatory School Serving t ...
-
Customer Support Specialist
3 weeks ago
Dealer Tire Cleveland, United StatesWho We Are · We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 mil ...
-
Growth Support Specialist – Growth Accelerator
3 weeks ago
RSM Cleveland, United States Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Systems Reliability Support Specialist Sr
1 week ago
PNC Cleveland, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be base ...
-
Rail Engineering Support Specialist
4 days ago
Michael Baker International Cleveland, United StatesWHO WE ARE · Michael Baker International is a leading provider of architectural, engineering and consulting services, including design, planning, environmental, construction and program management. The company provides its comprehensive range of services and solutions to support ...
-
Remote Customer Support Specialist
2 weeks ago
AppleOne Cleveland, United StatesJob Description · Job DescriptionJoin our innovative team as we pioneer the future of customer support in the digital age. This is your opportunity to be part of something extraordinary. We're on the lookout for talented individuals like you, with a proven background in customer ...
Desktop Support Specialist - Cleveland, United States - CAI
Description
Job Description
Job ID Number
R2632Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
As the Desktop Support Specialist, you will be responsible for providing IT end-user supportJob Description
We are looking for a Desktop Support Specialist to provide IT end-user support. This position will be full-time contract and onsite.
What You'll Do
What You'll Need
Required:
Preferred:
Physical Demands
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.