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    Digital Transformation Change Manager - Los Angeles, CA, United States - TEKsystems

    TEKsystems
    TEKsystems Los Angeles, CA, United States

    6 days ago

    Default job background
    Technology / Internet
    Description
    :
    LMU wants to hire a Change Manager to better enable the success of digital transformation projects.

    This person will work closely with the ITS leadership and staff, project teams, and stakeholders to focus on the people side of change – including changes to business processes, systems, and technology.

    This focus on the unique needs of LMU students, faculty, and staff will improve ITS project and service delivery and drive engaged stakeholders, faster adoption, and higher utilization for the continuous stream of digital transformation initiatives happening at LMU.


    Position Specific Responsibilities/Accountabilities:

    • Develop and implement a Digital Transformation Change Management Center of Excellence to proliferate the use of Change Management including framework(s), strategies, plans, practices, and templates to maximize employee adoption and usage and minimize resistance.
    • Leading and coordinating change management activities by integrating change management activities/tasks into ITS project plans, acting as a coach for Sponsors, frontline managers, and supervisors as they help people through changes.
    • Collaborate with LMU staff (Provost office, Marketing and Communications) and external partners (AJCU and Educause) and suppliers for program success.
    • Ensure ITS outreach, training, marketing, communications, events, and products are proactive, timely, high quality, and effective in support of projects, services, and operations.
    • Assess and monitor the adoption of ITS services where change management, training and marketing have been applied.
    • Provide direct supervision to the ITS Training and Communications employee.
    • Lead and support ITS People and Culture initiatives to create a supportive environment for employees to work, grow, and develop. For example, the creation of a new vision statement or changes to the departments cultural values would require the CM to lead the way on making changes a reality.
    • Develop and manage a User Experience program that identifies opportunities for improvement and training for students, faculty, and staff. For example, prior to or post new system implementation, the CM might pull in users and show them how to perform a new task, say it takes ten clicks, and then ask the user about the experience. Is it as easy as the technical leads say it was? If not, the CM may decide user training is needed.
    • Perform outreach duties to increase community awareness of ITS services, initiatives, and time-sensitive tasks, as assigned.
    • Prepare and deliver oral and written presentations.
    Requisite Qualifications


    • A bachelor's degree, ideally in business administration, organizational psychology or management OR related hands-on experience.
    • At least three years of experience leading Organizational Change Management efforts and teams in support of technology and digital transformation projects, including planning, developing, and applying change management practices and tools.
    • An Organizational Change Management certification is required. (LMU prefers Prosci, but any will do including a CCMP (Certified Change Management Professional) or CMS (Change Management specialist), or Cornell University Change Management Certification or a CPCM (Certified Problem and Change Manager) cert.
    • Strong stakeholder management skills including expertise in building trust, negotiating, and influencing others to support change.
    • Excellent leadership abilities to manage, motivate, and inspire ITS team members and stakeholders.

    Higher Education experience highly desiredSkills:
    Change management, Organizational change management, Strategy, digital transformation, Prosci or CCMP or CMS or CPCM or Cornell University Change Management Certification, stakeholder management, leadership, Coach, Higher EducationTop Skills Details:
    Change management,Organizational change management,Strategy,digital transformation,Prosci or CCMP or CMS or CPCM or Cornell University Change Management Certification,stakeholder management,leadership,CoachAdditional Skills & Qualifications:
    Effective communication skills (both written and oral).

    Excellent writing and editing skills, with proven ability to write for the appropriate audience, edit, and organize thoughts in a clear, concise, and well-organized manner.

    Demonstrated ability to take initiative and ownership of projects. Demonstrated ability to drive tasks to completion, managing tight deadlines and exercising resilience and influence.


    Superior organization, communication, and presentation skills including use of marketing, publishing, multimedia, and social media tools in support of digital transformation.

    Effective facilitator adept at planning and leading discussions to achieve meeting objectives.

    Ability to work and lead in a team environment, plan, coordinate, and implement complex activities.

    Ability to resolve a broad range of issues in a timely fashion.

    Ability to prioritize, coordinate requests, projects deadlines, and communications in an environment with competing priorities.

    Demonstrated excellent problem-solving and critical thinking skills.

    Ability to work collaboratively and independently with broader internal and external constituencies and with technical professionals to accomplish group tasks and projects

    Experience Level:

    Intermediate LevelAbout TEKsystems:
    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Job SummaryJob number:

    JP Date posted :

    Profession:

    Project ManagerEmployment type:
    Contract to Regular
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