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    Account Manager - Dallas, United States - MW Logistics

    MW Logistics
    MW Logistics Dallas, United States

    6 days ago

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    Description

    Account Manager- Operations

    MW Logistics is currently positioning itself for growth. We are seeking people for Account Manager- Operations to join our team.

    The Core responsibilities of the position include:

    • Serve as an advocate and liaison for MWL clients to ensure overall customer satisfaction.
    • Expand current customer accounts through ongoing relationship development.
    • Work creatively with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
    • Follow MWL processes and procedures while ensuring the customer system and process set-up is correct to ensure the team's success in executing shipments.
    • Update internal tracking and reporting systems throughout the day to maintain accuracy in KPI's.
    • Monitor and ensure accurate billing issues are resolved – this is at the customer level. Bringing up concerns, informing MWL of updates you are informed of. Ensuring any modifications or set-ups are completed.
    • Communicating with assigned customer base as the single point of contact
    • Solution Sourcing daily: researching and identifying (current and proactively) and thinking critically to determine the best course of action and recommendations of solutions.
    • Score Cards for designated customers (compliance)
    • Awards Compliance
    • Sales Functions – Spot Boards – Account Growth
    • Presentation / Public Speaking skills
    Professional Qualifications and Experience:
    • Bachelor's degree
    • Experience in the transportation/logistics (trucking) industry
    • Working knowledge of McCleod Software– preferred
    • Track revenue, margin, and load count growth for assigned customers to help identify organic growth patterns.
    • Track and monitor Primary Tender Acceptance, Tender rejections, On- time pick up and on time delivery metrics for assigned customers and ensure that MWL is meeting/ exceeding customer expectations.
    • Set up weekly/monthly/Quarterly business reviews with assigned customers and develop relationships with customers.
    Characteristics for Success in This Role:
    • Empathetic – deeply understand the goals, drivers, and needs of others.
    • Service-oriented – ready to go the extra mile for their clients.
    • Strategic – does not get trapped in the weeds, understands the bigger picture.
    • Proactive – does not wait to act, is in charge.
    • Responsible – takes responsibility for their actions and outcomes; is accountable to other.
    • Good communicator – writes and speaks for impact; confirms that the other side has the same understanding.
    • Is prepared – does not get hit with surprises; does the preparation work that other skip.
    • Great listener – active listener, makes sure the other side feels head.
    • Forward-looking – doesn't just look in the rearview mirror; always asks "what's next?"
    • Fact-based – based in reality; knows that "hope is not a strategy."
    • Team Player – looks out for the team, collaborative.
    • Good Negotiator – looks for the win/win in every situation; grows the pie.
    • Trustworthy- earns and deserves the trust of customers and colleagues.
    Office:

    Hours: In–office, 8:00am – 5:00 pm. A one-hour lunch between 11:00 am – 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

    Physical requirements: Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

    Working conditions: Office environment.


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