Customer Service Representative - Irvine, United States - sproutwholesale

Description

**Customer Service Representative (Mortgage - Direct To Consumer)**

at Sprout Mortgage Irvine, California Position Responsibilities:

Conduct research and analysis of business requirements, problems, and available technologies to define systems solutions that increase client satisfaction, efficiency, and effectiveness.

Elicit project requirements using interviews, document analysis, viewpoints, etc.

Write project requirements specifications and business rules according to standard templates; use natural language to simplify, clearly, unambiguously, and concisely convey specifications.

Establish and implement effective testing strategies.

Participate in or lead feature deployment and user acceptance.

ESSENTIAL KNOWLEDGE, SKILLS & REQUIREMENTS:

Strong mortgage experience.

Broad knowledge of industry-specific operations, technical groups, systems, and their respective interdependencies.

High level of initiative, energy, drive, and enthusiasm.

Strong interpersonal skills and the ability to solicit participation and input from others.

Act as an operator, solution architect, analyst, and product owner across the ecosystem.

Leverage data, processes, and technology to evaluate the current state and functionality.

Analytical and project management skills, including an understanding of how to interpret customer business needs and translate them into operational requirements

Maintain a flexible work schedule when needed, including evening and weekend work as needed

PLUS:

Experience with Ellie Maes Encompass 360, web portals (TPO and Consumer Connect)

Experience with Optimal Blue integration.

Some travel will be required

#IND

Sprout Mortgage LLC is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment.

Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

LENDER NMLS ID:

Education: *

PhD / JD

Master's Degree

Bachelor's Degree

Associate's Degree

Trade or Technical School

Some College

High School Diploma / GED

Some High School

Compensation:

I hereby certify that the information given by me is true in all respects.

I understand employment with Sprout Mortgage is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

I certify that, if employed, my employment with Sprout Mortgage will not conflict with, or result in the violation of, breach of, or default under, any contract, agreement, or understanding that I am a party to or am bound by.

I understand that an offer of employment is conditioned upon complying with Sprout Mortgages requirements including, but not limited to, signing a separate disclosure and consent form before any background investigation in compliance with federal, state, and local laws.

I certify that all of the above information is true and complete, and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in termination at any time during the period of my employment regardless of the amount of time that has passed.

MY E-SIGNATURE MEANS THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Sprout Mortgage are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran Status

Form CC-305

OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

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Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

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