Customer Service Representative - Irvine, United States - Induce Biologics USA Inc.

Induce Biologics USA Inc.

Verified Company

Irvine, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues.

The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Provide outstanding customer support by processing and responding to customer and sales team needs.

Maintain customer account information, ensuring maintenance of all related paperwork.

Assist with customer on-boarding including navigating the website, placing orders, and resolving issues related to ordering.

Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience.

Handle customer complaints and inquiries in a timely manner.

Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints.

Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing.

Promote our products through effective support and ongoing relationships with all customers, internal and external.

Stay current with training on all company products and services.

EDUCATION/EXPERIENCE:

High School Diploma or equivalent

Minimum of two (2) years? experience in customer service preferably in a similar industry.

Preferred experience with a small company and/or start up environment in the medical device, biologics or pharma/biotech industry.

SKILLS, KNOWLEDGE and/or ABILITIES:

Strong customer service focus and customer relations skills.

Must be able to work in a collaborative team environment as well as independently

Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams)

Flexibility and strong organizational skills with ability to prioritize multiple tasks and meet daily order deadlines

Must have excellent communication and interpersonal relationship skills.

Available to work Monday ? Friday

Must be local and able to work on-site in Irvine, CA.