Customer Service Representative/logistics - Irvine, United States - Cargo Express Freight

Description

Cargo Express Freight is a family owned Trucking company looking for the best new fit for out team.

Join an industry where you will learn hands on skills that will propel your career for the rest of your life.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service reps can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas & Tickets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Application Question(s):

• Which type of transportation companies have you worked for in the past?

Education:

• High school or equivalent (required)

Experience:

• Dispatching: 1 year (preferred)

Customer Service: 1 year (preferred)


Work Location:
In person