- Provide timely and effective technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and troubleshoot computer systems and applications.
- Deliver exceptional customer service, ensuring end-users feel supported and valued.
- Communicate technical information to non-technical users clearly and understandably.
- Follow up with users to ensure issues are resolved and satisfactory.
- Provide server software/hardware maintenance and management for Windows and LAMP servers.
- Perform regular maintenance tasks, like updates, patches, backups, and system optimizations.
- Monitor system performance and take proactive measures to address potential issues.
- Provide SharePoint infrastructure and administration.
- Provide support for Section 508 accessibility requirements.
- Create and maintain accurate documentation of IT processes, procedures, and user guides.
- Develop and update a knowledge base to facilitate efficient issue resolution.
- Conduct training sessions to educate end-users on basic system functionalities and best practices.
- Stay informed about new technologies and provide recommendations for continuous improvement.
- Collaborate with other IT team members to address complex issues and contribute to ongoing projects.
- Work closely with vendors to resolve hardware and software-related issues.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in providing technical support and troubleshooting in an IT environment.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts, protocols, and security.
- Excellent problem-solving and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused with a commitment to delivering high-quality support.
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Information Technology Specialist
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US Offices, Boards and Divisions Washington, United States**Duties**: · This position is located in the Litigation Support Section (LSS) of the Executive Office (EXO) within the Antitrust Division (ATR). EXO is a very dynamic and fast paced office, delivering the professional management services that power ATR's people and mission. With ...
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US Administrative Office of the U.S. Courts Washington, United States**Duties**: · The Information Technology Specialist (Asset Manager) position will report to Sr. Product Manager in the Federal Judiciary Digital Services Division under the Case Management Systems Office (CMSO). CMSO is under the Department of Program Services, and it is responsi ...
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US Department of Energy - Agency Wide Washington, United States**Duties**: · **This series covers positions managing, supervising, leading, and/or performing administrative and management work.** · - Vacancies filled under this public notice may have varying levels of promotion potential and supervisory level, if any. · - Positions may be fi ...
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U.S. Department of State Washington, United StatesOverview · Open & closing dates · 05/13/2024 to 05/24/2024 · Salary · $99,200 - $153,354 per year · Pay scale & grade · GS · Location · **2 vacancies in the following location**: · Washington, DC · 2 vacancies · Remote job · No · Telework eligible · Yes—as determined by the agen ...
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US Department of State - Agency Wide Washington, United States**Duties**: · - Responsible for analyzing, identifying, and resolving system issues in accordance with policy, regulations, and stakeholder deadlines in place. · - Develops procedures for responding to new threats to systems confidentiality, integrity, and availability. Maintains ...
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US Internal Revenue Service Washington, United States**Duties**: · **WHAT IS THE RAAS **DIVISION?** · Vacancies will be filled in the following specialty areas: · Research, Applied Analytics and Statistics, Data Management Division · The following are the duties of this position at the full working level. · - Serves as the Team Lea ...
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U.S. Department of Justice Washington, United StatesSummary · Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. · Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security ...
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US Administrative Office of the U.S. Courts Washington, United States**Duties**: · The duties of the position include, but are not limited to: · - Serving as the site collection administrator for all Court Services Office SPO sites and MS Teams; and providing Tier 1 and Tier 2 support to users to resolve higher level problems. · - Working with mul ...
Information Technology Specialist - Bethesda, United States - Links Global
Description
Job Description
Job DescriptionJob Summary
Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operation of computer systems, and assist end-users in maximizing the use of technology resources.
Responsibilities
Technical Support
Customer Service
System Maintenance
Documentation
User Training
Collaboration
Qualifications
Preferred Skills
Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with remote support tools and ticketing systems.
- Knowledge of mobile device management and support.
If you are a motivated and detail-oriented individual with a passion for technology and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity to contribute to our IT team.
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