Information Technology Specialist - Washington, United States - US Department of State - Agency Wide

US Department of State - Agency Wide
US Department of State - Agency Wide
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Duties:


  • Responsible for analyzing, identifying, and resolving system issues in accordance with policy, regulations, and stakeholder deadlines in place.
  • Develops procedures for responding to new threats to systems confidentiality, integrity, and availability. Maintains and documents inhouse information technology configurations.
  • Recommends software procedures for use and identifies and recommends standards and criteria for assessing network server performance.
  • Ensures the accomplishment of system modifications and enhancements. Redesigns systems to accommodate changes in user requirements, regulations, policies, legislative changes, or new technology.
  • Advises other specialists and managers on implementation of new or enhanced IT systems including providing onthejob and formal training for new and revised methods and techniques for resolving IT issues.

Requirements:


Conditions of Employment:


  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Secret security clearance.

Qualifications:

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
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Attention to Detail
  • Is thorough when performing work and conscientious about attending to detail.

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Customer Service
  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

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Oral Communication
  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

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Problem Solving
  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.


Qualifying specialized experience must demonstrate the following:

  • Experience monitoring and documenting systems performance to ensure that procedures and guidelines are followed to eliminate and prevent system disruption.
  • Experience with Oracle Peoplesoft Applications and record retention systems or workflow.
  • Experience maintaining and documenting inhouse information technology configurations and recommending potential areas for enhancing systems reliability and functionality.
  • Experience managing the installation and integration of new products or equipment.

NOTE:

In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-13 position.


Education:


Additional information:


  • If eligible, telework agreements may be permitted with supervisory approval.
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Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

  • Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

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Review our benefits


Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned to one of three quality categories:


  • Qualified - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
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Well Qualified - In addition to meeting minimum qualifications, applicants
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