- Strategic Relationship Management: Cultivate and maintain robust, strategic relationships with enterprise-level clients, understanding and addressing their unique business challenges and needs.
- Customized Solutions and Issue Resolution: Provide tailored solutions and act as the primary contact for resolving any operational or service issues for enterprise clients, ensuring their satisfaction and loyalty.
- Operational Excellence and Problem Triage: Coordinate efficient fuel delivery across diverse locations, managing logistical challenges and triaging operational problems to maintain service continuity for enterprise clients.
- Performance Analysis and Reporting: Analyze client feedback and service data to enhance delivery, reporting back to enterprise clients with actionable insights and performance metrics.
- Product and Service Expertise: Demonstrate comprehensive knowledge of Fuel Me's offerings, guiding enterprise clients to the best solutions for their complex fuel management needs.
- Cross-Functional Collaboration: Liaise with various departments to ensure that the technology platform and all services align with and support the needs of enterprise clients effectively.
- Quality Assurance and Compliance: Ensure all services provided meet industry standards and company policies, delivering exceptional quality and efficiency to enterprise clients.
- Continuous Improvement and Innovation: Identify and implement service enhancements, utilizing technology and innovative approaches to meet the evolving demands of enterprise clients.
- After-Hours Support and Client Demand Management: Develop and coordinate an effective after-hours support strategy, ensuring the capacity to manage and respond to enterprise client demands during off hours, providing reliable and prompt solutions.
- Crisis Management: Skillfully handle emergency situations and unexpected challenges, ensuring reliable support and service continuity for enterprise clients
- Education: Bachelor's degree in Business, Marketing, or related field; Master's preferred.
- Experience: 5+ years in account management, ideally with enterprise clients.
- Client Relationships: Expertise in building and maintaining relationships with large-scale clients.
- Operational Skills: Strong skills in logistics management and operational problem-solving.
- Communication: Excellent communication and negotiation abilities.
- Analytical Skills: Proficient in data analysis and performance reporting.
- Technical Proficiency: Comfortable with CRM and related technologies.
- Quality Focus: Committed to high service quality and compliance.
- After-Hours Support: Available for client support outside standard business hours.
- Crisis Management: Capable of effective crisis resolution and maintaining service continuity.
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Enterprise Account Manager - Burr Ridge, United States - Fuel Me
Description
About Fuel Me
Fuel Me is a high-growth, first of its kind, cloud based technology platform that allows on-road and off-road customers nationwide to purchase fuel such as clear or red dye diesel for their trucks, machinery, generators, or tanks - anywhere and at anytime. Fuel Me simplifies the fuel procurement process while enabling customers to manage all purchases on a single platform, optimizing operations and administrative procedures while providing extensive cost savings.
Job Summary
The Enterprise Account Manager at Fuel Me is a vital role focused on managing and nurturing relationships with our large-scale enterprise clients, which include top-tier Fortune 500 companies in industries such as transportation and construction. This role demands a nuanced understanding of the complexities and unique challenges faced by large organizations, ensuring that Fuel Me's services are tailored to meet their extensive and varied fuel requirements.
Responsibilities
Qualifications & Requirements
