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    Customer Service Relationship Rep - Jacksonville, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Jacksonville, United States

    2 weeks ago

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    Description

    Job Description:

    Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience

    Customer Service Relationship Rep requires:

    • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
    • Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
    • Careful attention to details and excellent time management skills.
    • Proficiency in basic computer skills- Advanced Excel knowledge preferable.
    • Intellectually curious about our business, our clients and focused on finding the best solutions.
    • Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
    • Ability to work effectively both independently and as a team member.
    • Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
    • Ability and willingness to work a flexible schedule/overtime, as needed.
    • Ability to take constructive feedback and implement training concepts into your ongoing development.
    Customer Service Relationship Rep duties;
    • Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
    • Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.
    Company Description:
    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job
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