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    Customer Service Relationship Rep - Jacksonville, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Jacksonville, United States

    3 weeks ago

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    Description

    About the job Customer Service Relationship Rep

    Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience

    Customer Service Relationship Rep requires:

    • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
    • Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
    • Careful attention to details and excellent time management skills.
    • Proficiency in basic computer skills- Advanced Excel knowledge preferable.
    • Intellectually curious about our business, our clients and focused on finding the best solutions.
    • Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
    • Ability to work effectively both independently and as a team member.
    • Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
    • Ability and willingness to work a flexible schedule/overtime, as needed.
    • Ability to take constructive feedback and implement training concepts into your ongoing development.
    Customer Service Relationship Rep duties;
    • Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
    • Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.
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