Call Center Rep II - Jacksonville, United States - Abacus

Description

Department: 02242 | SABR | R0273 | XUS : MB Cont Conn Parent Job Category: dmin/Clerical Job Code: Call Center Rep II:BS0940 Job Title: Call Center Rep II Keywords: Number of Positions: 10 Remaining Positions: 10 Duties: Receives and processes loss assignments according to client instructions. - Conducts emergency call outs to contractors via three way calls with homeowners. - Achieves and maintains proficiency with all client and department instructions and updates. - Attains required call statistic performance according to center standards. - Maintains set quality standards ensuring assignments are properly made and documented. - Identify assignment errors and research appropriately. - Provides excellent customer service to all internal team members and external customers. - Processes emergency and/or catastrophic event assignments when they occur. - Maintains a working knowledge of all software applications/programs used to accomplish required department tasks. - Conduct customer satisfaction surveys. - Participates in special projects or perform duties in other areas as requested Skills: Demonstrated experience in customer service, administrative/clerical skills. - Experience in a customer service or call center setting preferred - Familiarity with home improvements/reconstruction contractors or projects helpful - Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times - Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel) - Excellent attention to detail and organizational skills - Good time management abilities with ability to multi-task - Strong analytical and problem solving ability. - Excellent written, verbal and oral communication skills - Ability to work independently, with minimal supervision. - Good interpersonal skills and ability to build relationships. - Strong work ethic with willingness to work overtime during storm events. Education: High school diploma required. Some college preferred or an equivalent combination of education and experience. Languages: English Read Write Speak ttachments: Skills and Experience Skills:
Required

• TELECOM

Additional
Languages: English( Speak , Read , Write ) Minimum Degree Required: lso Preferred: Location Client Location Country: United States State/Province: Florid City: Jacksonville ddress: 8001 Bay Meadow Way, FL0029 POSTAL CODE: 32232 Work Location Same as Client Location Other Client Location Work Completed Offsite Schedule Start Date: 09/18/2023 Hours Per Week: 40.00 Est. End Date: 12/31/2023 Hours Per Day: 8.00 Schedule Notes: Days Per Week: 5.00