IT Support Technician - Richardson, United States - Warrior Insurance Network

Warrior Insurance Network Richardson, United States

2 weeks ago

Description

*This is an on-site position reporting to the Richardson, TX location Monday-Friday.

We are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.

DUTIES & RESPONSIBILITIES:

As the IT Support Technician, your responsibilities will include, but are not limited to:

Troubleshoot all desktop/laptop/network/phone issues
Maintain an inventory of hardware and software
Manage the corporate network including servers and workstations
Monitoring the servers for hardware/software performance issues
Plan and coordinate upgrades, patches and new corporate technologies
Monitor daily and weekly backups
Install and maintain Multifunction printers
Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel

QUALIFICATIONS:

Technical Skills:

Bachelor's Degree and/or Certifications and 1-2 years' experience preferred
Desktop deployment and support skills for Windows 10 desktops/laptops
Familiarity with network and endpoint monitoring software
Familiarity with backup and recovery tools
Familiarity with firewalls, wireless access points and managed switches
Phone system and cabling experience
Printer management and troubleshooting skills
Experience with setting up Microsoft based systems, support mechanisms, and architectures
Server support skills for Windows Server 2012+
Solid network analysis and troubleshooting skills
Exchange Server/Microsoft 365 integration and management

Non-Technical Skills:

Solid written and verbal communication skills
Ability to communicate status of tasks and changes (daily, progresses, and milestones)
Ability to prioritize tasks and manage overall workload
Must be comfortable working in a small, fast moving environment and willing to step up and take responsibility for their deliverables
A self-starter able to work with minimal supervision
Must have keen attention to detail and quality of work
Effective organization skills, with the ability to simultaneously work on multiple projects
Ability to communicate and interact with a diverse group of perspectives
Strong customer service orientation

The Warrior Insurance Network's member companies offer a competitive benefits package to all full-time employees to include:

Medical and Dental
Telemedicine Benefit
Vision Reimbursement
401k with a generous company match
Paid Time Off
Paid Holidays
Tuition Reimbursement
Wellness Program
Life and AD&D
Short-term and Long-Term Disability

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