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    Desktop Support Technician - Plano, United States - Capstone IT Staffing

    Capstone IT Staffing
    Capstone IT Staffing Plano, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.

    Direct Hire

    Salary: $50-$60k

    On-Site in Plano, TX

    Summary:

    · Install drivers / hardware

    · New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)

    · Hardware support (desktops, laptops, printers, etc.)

    · 1st and 2nd level troubleshooting

    · Assist with higher level tasks when needed

    Qualifications:

    · Intermediate knowledge of networking (wired and wireless)

    · Office apps (documents, spreadsheets primarily)

    · Desktop Support knowledge within a corporate environment (domains, DNS, etc)

    · 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)

    · Great attention to details

    · Willing to learn new tasks / skills

    · Good written and verbal communication skills

    · Pleasant personality and ability to clearly communicate with people.

    · Must be able to succeed in a dynamic team environment and be open to overtime when necessary

    Benefits Summary:

    · Health / Dental / Vision Insurance

    · Life / Disability Insurance

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