- Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
- Medical/Dental/Vision health plans
- PTO/Sick/Holiday pay
- Dependent Care FSA
- Paid Parental Leave
- Life Insurance 100% Company Paid
- Incredible company culture
- Explosive company growth
- Company sponsored Team Building Events
- State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- May require travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
- Work is in an open office environment with steady conversation and interruption
-
Help Desk Technician
6 days ago
Insight Global Plano, United StatesHiring a Level 1 Help Desk Tech to sit onsite in Plano, TX for a full time opportunity. · Must-haves: · Troubleshooting and Technical Support skills · Computer and hardware repair · Experience in Information Technology · Strong customer service skills · Ability to train users on ...
-
IT Support Desk Technician
4 days ago
The 20 Plano, United StatesJob Description · Job DescriptionIT Support Desk Technician · The 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related t ...
-
Help Desk Technician
1 week ago
Aligned Data Centers Plano, TX, United StatesJOB TITLE: Helpdesk Technician · DEPARTMENT: IT · REPORTS TO: VP IT Infrastructure & Operations · LOCATION: Plano, TX DFW02 · SUMMARY: · The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply ...
-
Help Desk Technician
6 days ago
System Soft Technologies Plano, United StatesWhat are the top skills that you are looking for in a qualified candidate? · Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco Phones and WebEx, Basic Active Directory account management and familiarity with the processes of creating and fulfilling ITIL Incid ...
-
Help Desk Technician
1 week ago
EWC Corporate LLC Plano, United StatesAbout the Role · Overall support of Retail technology systems and related components. Responsibilities include maintenance and support of Retail technology, including POS and back-office systems. Other responsibilities may include administrating POS database and configuration ch ...
-
Help Desk Technician
1 week ago
EWC Corporate LLC Plano, United States*WEEKEND SHIFTS* · About the Role · Overall support of Retail technology systems and related components. Responsibilities include maintenance and support of Retail technology, including POS and back-office systems. Other responsibilities may include administrating POS database a ...
-
Help Desk Technician
1 week ago
Aligned Data Centers Parker, United StatesJOB TITLE: Helpdesk Technician · DEPARTMENT: IT · REPORTS TO: VP IT Infrastructure & Operations · LOCATION: Plano, TX DFW02 · SUMMARY: · The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply ...
-
Help Desk Technician
1 week ago
SNI Companies dba SNI Technology Addison, United StatesJob Description · Help Desk Technician - Dallas, TX · SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe sui ...
-
Help Desk Technician
2 weeks ago
SNI Technology Addison, United StatesHelp Desk Technician - Dallas, TX · SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, ...
-
Help Desk Technician
2 weeks ago
SNI Technology Addison, United StatesHelp Desk Technician - Dallas, TXSNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Goog ...
-
Help Desk Technician
2 weeks ago
SNI Technology Addison, United StatesHelp Desk Technician - Dallas, TX · SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, ...
-
Information Technology Help Desk Technician
2 weeks ago
Golden Chick Richardson, United StatesRichardson Texas based QSR Corporate Office looking for full time ON-SITE Help Desk Technician to join growing team. Our Ideal IT technician candidate will be expected to display good interpersonal skills as they will interact with colleagues from various departments, executive l ...
-
Senior Service Desk Technician
1 week ago
NTT America Solutions, Inc. Garland, United StatesNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Help Desk Technician L2
3 days ago
Bowman Williams Addison, United StatesWe are a dynamic and growing Managed/Cloud Services Provider supporting small to medium sized businesses. Our team has grown to over 30 employees who serve businesses throughout the DFW Metroplex. Our services include IT support, infrastructure management, strategic IT consulting ...
-
Help Desk Technician
6 days ago
LaSalle Network Dallas, United StatesLaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract ...
-
Help Desk Technician
2 weeks ago
LaSalle Network Dallas, United StatesLaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract ...
-
Help Desk Technician
1 week ago
The LaSalle Group Dallas, United StatesLaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract ...
-
Service Desk Technician
2 weeks ago
Energy Transfer Dallas, United StatesThis position is part of the Sunoco Retail Technical Help Desk. The Technical Help Desk provides Point of Sale support for all Sunoco Retail locations and their partners. Support is provided 7 days a week including after hours on call. All support is Technician, Service Desk, Hel ...
-
Service Desk Technician
2 weeks ago
Sunoco LP Dallas, United StatesThis position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO. Summary: This position is part of the Sunoco Retail Technical Help Desk. The Technical Help Desk provides Point of Sale support for all Sunoco Retail Technician, Service Desk, Help ...
-
Help Desk Technician
2 weeks ago
Open Systems Technologies Dallas, United StatesIT/Help Desk Support $25-30/HR Based on Experience (40 HOURS A WEEK) Dallas, TX ON SITE 5x A WEEK) POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server h ...
IT Support Desk Technician - Plano, United States - the20
Description
IT Support Desk TechnicianThe 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Responsibilities
The physical demands below describe the essential job functions needed to complete this job.
It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.