Help Desk Technician - Addison, United States - SNI Technology

SNI Technology Addison, United States

6 days ago

Description

Help Desk Technician - Dallas, TX

SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Google Workspace, ServiceNow ticketing systems, and Apple device management and have exceptional customer services skills.

Responsibilities

Provide technical support and troubleshooting for software, hardware, and network issues.
Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues.
Install, configure, and maintain operating systems and applications, including Microsoft 365, Adobe suite, and Google Workspace.
Manage and support devices using MDM solutions for efficient device management.
Collaborate with cross-functional IT teams to resolve complex technical problems and ensure seamless operations.
Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
Deliver exceptional customer service to internal users, ensuring a positive and efficient user experience.
Assist in IT projects and initiatives as needed, contributing to the overall success and innovation of the IT department.
Stay abreast of the latest technologies and industry trends to enhance technical skills and provide proactive technical support.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Minimum of 2 years of experience as a Help Desk Technician or similar role in an IT environment.
Proficiency in Microsoft ecosystems, including Microsoft 365 applications and services.
Familiarity with Adobe suite applications and Google Workspace for productivity and collaboration.
Experience using ServiceNow or other IT service management platforms for efficient ticketing and workflow management.
Knowledge of Apple device management (MDM) solutions for streamlined device configuration and support.
Strong communication and interpersonal skills, with a customer-centric approach to problem-solving.
Ability to prioritize and manage multiple tasks in a dynamic and fast-paced IT environment.
Technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are highly desirable.

Benefits

Competitive salary commensurate with experience and skills.
Comprehensive health, dental, and vision insurance coverage.
Generous paid time off and holiday benefits.
Professional development opportunities to enhance technical skills and career growth.

If you meet these qualifications and are passionate about delivering top-notch technical support and customer service in a dynamic IT environment, we encourage you to apply for this exciting opportunity in Dallas, TX.

THIS ROLE IS ONLY OPEN TO RESIDENTS IN THE DALLAS, TX AREA

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