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    Service Desk Technician - Dallas, United States - FLEXXIBLE INFORMATION TECHNOLOGY S.L.

    FLEXXIBLE INFORMATION TECHNOLOGY S.L.
    FLEXXIBLE INFORMATION TECHNOLOGY S.L. Dallas, United States

    3 weeks ago

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    Description

    FLEXXIBLE is a technology company with international presence, specialised in enabling virtual workspaces in the public, hybrid or private cloud.

    We are looking for a Service Desk Technician - Level 1 that serves as the first line of support, offering essential assistance for basic IT issues through phone, email, or remote tools. This foundational role focuses on delivering prompt, friendly, and efficient service for workstations, applications, and network connectivity queries, embodying the front line of client support in our IT infrastructure.

    SPECIFIC FUNCTIONS:

    Client Service:

    • Act as the initial point of contact for all technical support issues, ensuring a high level of customer service and satisfaction.
    • Provide clear and concise communication to customers, offering solutions or guidance for basic IT problems.

    IT Service and Support Functions:

    • Perform basic troubleshooting and diagnostic techniques to identify solutions to common technical issues.
    • Escalate complex issues to higher-level support teams in accordance with established protocols.

    Documentation, Reporting, and SLAs:

    • Accurately log all service desk interactions and steps taken to resolve issues in the service system.
    • Follow up with clients to confirm resolution and satisfaction, maintaining detailed records of client queries and solutions provided.

    Professional Development:

    • Participate in ongoing training and professional development opportunities to enhance technical and customer service skills.

    Administrative:

    • Maintain diligent timekeeping and activity logging within the service system to ensure accurate tracking of work.

    REQUIREMENTS:

    Education and/or Experience:

    • High school diploma or equivalent; further education or certifications in IT or related fields are beneficial.
    • Previous experience in customer service or IT support roles is advantageous but not necessary.
    • Speak and write in English fluently.

    Technical Skills:

    • Understanding of fundamental computer systems, mobile devices, and software applications.
    • Basic knowledge of operating systems such as Windows and familiarity with Office 365.

    Core Competencies:

    • Strong communication skills, capable of engaging effectively with clients to resolve issues.
    • Basic problem-solving abilities, with a keen attention to detail.
    • A collaborative spirit, willing to support team members and contribute positively to the service desk environment.

    Nice to Have:

    • Experience with remote desktop support tools and techniques.
    • Familiarity with configuring network settings on workstations and diagnosing connectivity issues.
    • Knowledge of Active Directory account management, server backup monitoring, and maintenance.
    • Participation in IT projects or the ability to perform duties beyond basic troubleshooting is a plus.
    • This position offers a unique opportunity for individuals looking to start or advance their career in IT support, providing a platform for learning and growth within a dynamic and supportive team environment.

    In case of not fulfilling the established requirements, other aspects of the CV, such as experience and/or training and/or skills, will be assessed.

    WHAT WE OFFER:

    • Joining a consolidated team, with great experience and knowledge.
    • Unbeatable working environment and possibilities for professional development in a growing company.
    • Opportunity to work on innovative projects with real impact.
    • Travel costs and health insurance included.
    • Other social benefits included to be determined.
    • Salary to be negotiated according to experience and knowledge.

    FLEXXIBLE is committed to equal opportunities and to creating an inclusive work environment for all people and we welcome applications regardless of ethnicity, nationality, gender, gender identity, colour, religious beliefs, disability, sexual orientation, age or marital status.

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