Technical Support Lidar Technician - Richardson, United States - ProStaff Solutions Inc

Description

Job Description

Job DescriptionProStaff Workforce Solutions is seeking a highly skilled and detailed oriented Technical Support Lidar Technician for privately owned manufacturing company in Richardson, TX. If interested, we would be excited to connect and discuss this opportunity in more detail.

Contract-to-Hire
Schedule: Monday - Friday – 8 am – 4:30 pm

Responsibilities

• Provide technical support and customer service for lidar products via phone, email, and other communication channels.
• Troubleshoot and resolve product issues by effectively diagnosing problems and providing appropriate solutions.
• Collaborate with cross-functional teams to address complex customer inquiries and ensure timely resolution.
• Educate customers on the installation, calibration, and operation of our lidar products.
• Document customer interactions and maintain accurate records of support cases.
• Analyze customer feedback and usage data to identify potential product enhancements or improvements.
• Generate and maintain technical documentation, including troubleshooting guides and FAQs.

Requirements

• Associate degree in electrical engineering, electronics, or related field
• Proven experience in a customer service or technical support role.
• Prior experience in Lidar technology and system troubleshooting.
• Excellent communication skills, both verbal and written.
• Ability to work independently and in a team-oriented environment.
• Strong problem-solving and analytical skills.
• Attention to detail and strong organizational skills.

About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.

Our Values

• Integrity

• Commitment

• Quality

• Diversity

Benefits for eligible employees

• Direct deposit

• Weekly pay

• Medical benefits

• 401(k) Plan

Please visit us at to explore all opportunities.

#IND4
#psCompany DescriptionProstaff Solutions is committed to all aspects of staffing services
We offer comprehensive best-practices for our clients and employees.

Our Vision:
ProStaff Solutions strives to be the premier employment solutions provider to every community we serve.

Our Mission:
Our mission is to bring the right people to the right job every time. Accomplishing this, we better people's lives and increase our customers and employees success.

Our Values :
Our Pledge of Integrity
Our name is the most important thing we own. To us, it is more than an identity. It is also how we act. It is both the foundation and the heart of our business.
Because our success depends on our personal integrity and honesty, we work hard. We also reward hard work. We believe great things happen when we listen to each other, and that is why our doors are always open. We also strive to strengthen our communities by example in leadership, and by donations of time and resources.

Company Description

Prostaff Solutions is committed to all aspects of staffing services\r
We offer comprehensive best-practices for our clients and employees. \r
\r
Our Vision: \r
ProStaff Solutions strives to be the premier employment solutions provider to every community we serve.\r
\r
Our Mission:\r
Our mission is to bring the right people to the right job every time. Accomplishing this, we better people's lives and increase our customers and employees success.\r
\r
Our Values :\r
Our Pledge of Integrity\r
Our name is the most important thing we own. To us, it is more than an identity. It is also how we act. It is both the foundation and the heart of our business.\r
Because our success depends on our personal integrity and honesty, we work hard. We also reward hard work. We believe great things happen when we listen to each other, and that is why our doors are always open. We also strive to strengthen our communities by example in leadership, and by donations of time and resources.