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    Dental Services Representative - Chicago, United States - Primecare Community Health

    Primecare Community Health
    Primecare Community Health Chicago, United States

    2 weeks ago

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    Description

    Job Description

    Job Description38 Paid Days Off Each Year
    *** Must be a Dental Assistant ***

    Position Summary

    The Dental Services Representative acts as the first point of contact for patients when they enter the site and performs all clerical duties related to patients during both the check-in and the check-out process. The Dental Services Representative is responsible for monitoring appointments and patient flow to minimize wait times, answering telephones, scheduling appointments, collecting data, completing reports, and performing all duties, as requested by the Dental Director, Dentist and/or Practice Manager.

    Duties and Responsibilities

    1. Walk-ins/same-day appointments for emergency, pregnant women, and children. No patient is turned away without consulting Dental Director, Dentist and Practice Manager.
    2. Verifies and corrects insurance discrepancies for the next day.
    3. Ensures reminder calls are made and documented in Dentrix.
    4. Documents treatment and patient information in dental software program.
    5. Completes demographic form and/or verifies existing demographic information at each visit, completed in the Electronic Health Record, Athena.
    6. Requests proof of insurance and scans current card – both front and back.
    7. Verifies that insurance eligibility is completed 2 days prior to scheduled appointments.
    8. Collects appropriate co-pays and/or payments.
    9. Annually advises patients of privacy rights, collects patient signature for HIPAA Privacy, Consent, and Demographic forms which are then scanned into the EDR. Offers the patient a copy of the HIPAA Privacy form.
    10. Explains Financial Assistance to patients, as appropriate.
    11. Assists in completion of Financial Assistance documents for patient, as appropriate.
    12. Coordinates with the Patient Enrollment & Access Specialist for patients needing financial assistance.
    13. Scheduling new patients, and existing patients for return appointments as directed by the Dental Team.
    14. Sending out requests to insurances for procedures that require pre-authorization. Documentation in patient's chart of when the pre-authorization has been sent, received, and expiration date.
    15. Filling out referral forms as requested by Dentist/Dental Director, scanning in patient's chart, and documenting on spreadsheet to follow-up.
    16. Sending out dental claims using e-claims through Dentrix software.
    17. Working closely with the billing staff to follow-up with patients that have outstanding balances.
    18. Scans appropriate documentation regarding patient's ID, insurance, registration forms, medical/dental history, member service history, etc.
    19. Fills the schedule with appointments for the Dentist or Hygienist.
    20. Cross Train Dental Assistant
    21. Other duties as assigned.

    Customer Service

    1. Greets patients in a friendly manner, giving PrimeCare's standard greeting.
    2. Receives patients courteously and with a smile.
    3. Answers the phones at the site within 3 rings.
    4. Picks up any on-hold calls within 90 seconds.

    Required Skills or Abilities

    1. Knowledge on all phases of dentistry.
    2. Strong organizational, administrative, and problem-solving skills and ability to be flexible and adaptive to change.
    3. Ability to effectively present information to others, including other employees, community partners, and vendors.
    4. Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    5. Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    6. Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and to be culturally sensitive.
    7. Conduct oneself in external settings in a way that reflects positively on PrimeCare Community Health as an organization of professional, confident, and sensitive staff.
    8. Ability to see how one's work intersects with that of other departments of PrimeCare Community Health and that of other partner organizations.
    9. Make appropriate use of knowledge/ expertise/connections of other staff.

    Required Knowledge, Experience, or Licensure/Registration

    1. Proficiency in Electronic Dental Record software, Dentrix (Strongly preferred).
    2. Current CPR from AHA approved organization.
    3. Bilingual English/Polish or English/Spanish is preferred.
    4. Knowledge of proper use of all dental materials and dental equipment and ability to assist dentist is preferred.
    5. Proficiency in Microsoft Office strongly preferred.

    Physical Demands

    1. Must be able to remain in a stationary position 50% of the time.
    1. Must be able to move around the clinic site 50% of the time.
    2. Constantly operates a computer, computer printer, copy machine, and telephone.
    3. Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
    4. Must be able to transport from one site to another.
    5. Must be able to cover other shifts as necessary.

    Comprehensive Health Insurance Benefits through BCBS of IL:

    • Health Insurance (HMO/PPO)
    • Dental Insurance (HMO/PPO)
    • Vision Insurance
    • Short/Long-Term Disability Insurance
    • Group Life Insurance

    Other Benefits Include:

    • 403(b) Retirement plan with employer match
    • Pension Plan
    • Voluntary Life/ AD&D
    • Flexible Spending/Dependent Care Accounts
    • Annual CME Allowance and CME PTO (Providers Only)
    • Paid Time Off
    • 3 Personal days per calendar year
    • 7 Holidays per calendar year
    • Employee Assistance Program
    • Tuition Assistance Program
    • Off-the-job Accident Coverage
    • Employee Referral Program
    • Internal Growth Opportunities
    PrimeCare Community Health is part of the National Health Service Corps, as such, you would be able to participate in their Loan Repayment Program. For more information, please visit their website at

    In accordance with Illinois Executive order COVID-19 No.87) effective on August 26, 2021, in conjunction with the Federal CDC guidelines, COVID vaccinations are now a requirement for PrimeCare Community Health as well as many other Healthcare Organizations. Proof of full vaccination is required prior to the beginning date of employment. If you have a medical or religious contraindication, please inform Human Resources when the offer is extended.

    PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

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