- The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
- Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
- The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment.
- They must also have a fundamental understanding of Personal Computer and Information Systems operations.
- The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams.
- The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech
- Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
- Perform installation and troubleshooting of PC's, printers, iPhones and software.
- Daily inspections of server room and data closets
- Manage backup tape rotation and cases for offsite pickup
- Perform network jack activation for correct VLAN
- Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
- Respond to and direct help desk tickets to other technicians for resolution
- installation and troubleshooting of PCs, printers, iPhones and software
- Daily inspections of server room and data closets
- Manage backup tape rotation and cases for offsite pickup
- Perform network jack activation for correct VLAN
- Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
-
Systems Support Analyst
4 days ago
Department of Elections Richmond, United States**Title**: Systems Support Analyst · **State Role Title**: Info Technology Specialist IV · **Hiring Range**: Up to $85,000 · **Pay Band**: 5 · **Agency**: Department of Elections · **Location**:Department of Elections · **Recruitment Type**: General Public - G · **Job Duties** · ...
-
Technical Support Analyst
1 day ago
BranCore Technologies Richmond, United States**Job Title**: Technical Support Analyst 2 · **Job Location**:Richmond, VA · **Job Duration**: 12+ Months · **Pay Rate**:$27.50/HR on W2 · **Job Summary** · The client is seeking a contract **IT Support Specialist I** to work on technology projects, phones, laptops light networki ...
-
Desktop Support Analyst
3 days ago
Estes Forwarding Worldwide Richmond, United StatesOverview: · Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsi ...
-
Technical Support Analyst
1 week ago
RIT Solutions Inc Colonial Heights, United States**Position : Technical Support Analyst** · **Location : Colonial Heights, VA ONSITE** · **Duration : 12+ Months** · **Interview: Face 2 Face Interview** · **JOB DESCRIPTION** · Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePo ...
-
Support Analyst II
5 days ago
T-Net British Columbia Richmond, United StatesWe're looking for experienced · Support Analyst II · to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment. · Do you have experience supporting channels including phone or email support and speci ...
-
Technical Support Analyst
5 days ago
Triumph Richmond, United StatesTriumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. · DAY TO DAY RESPONSIBILITIES · Technical Support on the Help Desk which will involve: · . Software installs and ...
-
LUTechnical Support Analyst
3 days ago
Focused HR Solutions LLC Richmond, United States** Candidates will be required to work 100% on-site in Richmond, VA ** Our direct client has an opening for a Technical Support Analyst position # This position is for 5-12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA. If you are interested, ...
-
Technical Support Analyst
2 weeks ago
TM Floyd & Company Richmond, United StatesWe're currently hiring a Technical Support Analyst for an onsite role based in Richmond, VA. If youre looking for a new opportunity, apply today · Key Responsibilities: · Monitor an inbound request queue and processing orders for telecommunications devices and services · Track ...
-
Project Support Analyst
4 days ago
Sawdey Solution Services Richmond, United StatesCategoryProgram/Project Mgmt · Description · The Project Support Analyst (HLD) will be responsible for overall project analysis. · Additional Responsibilities Include, but are not Limited To:Possess an in-depth understanding of the JCIDS process; all relevant functional areas; ...
-
Systems Support Analyst
2 days ago
Virginia Jobs Richmond, United StatesTitle: Systems Support Analyst · State Role Title: Info Technology Specialist IV · Hiring Range: Up to $85,000 · Pay Band: 5 · Agency: Department of Elections · Location:Department of Elections · Agency Website: · Recruitment Type: General Public - G · Job Duties · Organizationa ...
-
Technical Support Analyst 2
5 days ago
Integrated Resources Richmond, United StatesTitle- Technical Support Analyst 2 · Location- Richmond, V · Duration- 12+ Months · Job Description The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails ar ...
-
Analyst, App Sys Support
1 week ago
CarMax Richmond, United States Full time8116 - Midtown Office W. Broad Street, Richmond, Virginia, 23220 · CarMax, the way your career should be · The Technical Support Analyst I reviews, analyzes, and evaluates Information Technology systems operations tickets to provide application support to CarMax end-users. This s ...
-
Technical Support Analyst 2
1 week ago
Serigor Inc Richmond, United StatesJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration:12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phon ...
-
Software Technical Support Analyst
1 week ago
Xerox Richmond, United StatesSoftware Technical Support Analyst · General Information · Press space or enter keys to toggle section visibility · City · Alexandria, Arlington, Bethesda, Washington · State/Province · District of Columbia, Maryland, Virginia · Country · United States · Department · Technical Cu ...
-
Software Technical Support Analyst
5 days ago
Xerox Richmond, United StatesSoftware Technical Support Analyst · General Information · Press space or enter keys to toggle section visibility · City · Alexandria, Arlington, Bethesda, Washington · State/Province · District of Columbia, Maryland, Virginia · Country · United States · Department · Technical Cu ...
-
Technical Support Analyst 4
1 week ago
V-Soft Consulting Group Richmond, United StatesTechnical Support Analyst 4 · Primary Location: Richmond, Virginia · V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia. · Education and Experience " Experience administering a VOIP environment (provisioning de ...
-
Technical Support Analyst 2
1 week ago
Serigor Inc. Richmond, United StatesJob Description · Job DescriptionJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be ...
-
Senior System Support Analyst
2 weeks ago
Cynet Systems Richmond, United StatesJob Description: Under the guidance of the Lead become the learning management system subject matter expert for the Cardinal program. nalyze and qualify training requests for instructor-led training (ILT) ensuring that training needs are met and that seats are properly utilized. ...
-
it support analyst
4 days ago
Carter Machinery Company, Inc Mechanicsville, United StatesCarter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an IT Support Analyst. The IT Support Analyst is responsible for consulting with users regarding software, hardware, process and system re ...
-
Analyst II App Sys Support
2 weeks ago
CarMax Richmond, United States Full time8116 - Midtown Office W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be CarMax is looking for a Support Analyst to join our Payroll Systems team who is excited about developing and supporting innovative applications to drive the industry forward. Our ...
Technical Support Analyst - Richmond, United States - Crescens
Description
Job Title: Technical Support AnalystLocation: Richmond, VA - Onsite)
Duration: 6+ months
*** LOCAL CANDIDATES ONLY***
Job Description :