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Software Technical Support Analyst - Richmond, United States - Xerox
Description
Software Technical Support Analyst
General Information
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City
Alexandria, Arlington, Bethesda, Washington
State/Province
District of Columbia, Maryland, Virginia
Country
United States
Department
Technical Customer Services
Date
Thursday, May 9, 2024
Working time
Full-time
Ref#
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
39,360
Annual Base Salary Maximum
78,720
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. )
Overview:
Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst. As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts. This role provides a key support function for our clients by ensuring timely and effective resolution of issues with output devices, consumables and customer inquiries. The Software Technical Support Analyst is an enabler to achieving measurable service levels, as documented per individual account contracted services.
Major Responsibilities:
Knowledge and Skills:
Additional Benefits:
#LI-JC1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more explore our commitment to diversity and inclusion: with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.