- Production Support
- Learn Application functionality (focus on vendor applications)
- Understand system flows and dependencies.
- Learn any file feeds that need to be monitored/alerted.
- Maintain support documentation.
- Document the incident engagement process.
- Handle Remedy incident and problem tickets.
- Run incident triage calls.
- Cross-train teammates
- Support other Cards applications.
- On-Call Rotation
- ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint. Mobile App Savvy (IOS and Andriod)
- Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
- SQL query experience
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Business Support Analyst
4 days ago
Virginia Commonwealth University Health Richmond, United StatesThe Business Support Analyst provides administrative and secretarial support to the Director of Resource Management and the Department. This position performs diverse assignments requiring knowledge of departmental and VCUHS objectives and programs. Support Analyst, Staffing, Bus ...
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ON-CALL Support Analyst
3 weeks ago
Manpower Group Inc. Richmond, United StatesOur client, a leading financial services organization, is seeking an Mainframe ON-CALL Support Analyst to join their team. As an Mainframe ON-CALL Support Analyst , you will be part of the PTS/R technology team supporting internal clients. The ideal candidate will possess strong ...
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Technical Support Analyst
5 days ago
Triumph Richmond, United StatesTriumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. · DAY TO DAY RESPONSIBILITIES · Technical Support on the Help Desk which will involve: · . Software installs and ...
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Product Support Analyst
3 weeks ago
Experis Richmond, United StatesManpowerGroup has partnered with a leading Banking Services organization in Richmond, VA/Jacksonville, FL for a Product Support Analyst to assist their team. · I will attach the job description and details. Do let me know if you're interested. As it is a fast-moving requirement, ...
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Product Support Analyst
3 weeks ago
Experis Richmond, United StatesManpowerGroup has partnered with a leading Banking Services organization in Richmond, VA/Jacksonville, FL for a Product Support Analyst to assist their team. · I will attach the job description and details. Do let me know if you're interested. As it is a fast-moving requirement, ...
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Application Support Analyst
1 week ago
Marriott Richmond, United StatesJob Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · As a member of the Service Desk S ...
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Business Support Analyst
3 days ago
VCU Health Richmond, United StatesThe Business Support Analyst provides administrative and secretarial support to the Director of Resource Management and the Department. This position performs diverse assignments requiring knowledge of departmental and VCUHS objectives and programs. · Licensure, Certification, o ...
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Business Support Analyst
4 days ago
VCU Health Richmond, United StatesThe Business Support Analyst provides administrative and secretarial support to the Director of Resource Management and the Department. This position performs diverse assignments requiring knowledge of departmental and VCUHS objectives and programs.Licensure, Certification, or Re ...
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Technical Support Analyst
5 days ago
Crescens Richmond, United StatesJob Title: Technical Support Analyst · Location: Richmond, VA - Onsite) · Duration: 6+ months · *** LOCAL CANDIDATES ONLY*** · Job Description : The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. ...
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Desktop Support Analyst II
3 days ago
Thermo Fisher Scientific Richmond, United States Full timeAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed ...
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Technical Support Analyst 2
1 week ago
Serigor Inc Richmond, United StatesJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that ...
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Senior PeopleSoft Support Analyst
1 week ago
Apex Systems Richmond, United StatesWHO WE ARE · Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and pro ...
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EHR Support Analyst II
5 days ago
Chippenham Hospital Richmond, United StatesDescription · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EHR Support Analyst II -with Chippenham Hospital, Richmond VA, you can be a part of an organization that is devoted to giving back · Benefits ...
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Senior Desktop Technology Support Analyst
5 days ago
Cynet Systems Richmond, United StatesJob Description: The client is looking for an experienced AV technician. · s an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound-boards. · Candidate should have ad ...
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Technical Support Analyst
3 weeks ago
Tech Tammina Richmond, United StatesJob Title: Technical Support Analyst · Location: Richmond, VA (On-site) · Duration: 6 Months (Possibility of extension) · Need Local Candidates only · Job Description: · The Help Desk Tech is responsible for providing computer information systems support via the phone, ...
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Technical Support Analyst
3 weeks ago
Cynet Systems Richmond, United StatesJob Description: · Duties: Determine the needs of the region for hardware, software, upcoming projects. · Communicate the needs of the region to the IT Operations Center. · Demonstrate servant leadership through collaborative strategic and tactical planning to achieve the hol ...
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McKesson Cork Richmond, United StatesEffective Date: February 22, 2017 · . · **Your Consent** · *Google Analytics* · We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . · *Go ...
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Business Support Analyst
1 week ago
VCU Health System Richmond, United StatesThe Business Support Analyst provides administrative and secretarial support to the Director of Resource Management and the Department. This position performs diverse assignments requiring knowledge of departmental and VCUHS objectives and programs. · EEO Employer/Disabled/Protec ...
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Technical Support Analyst 2
3 weeks ago
Serigor Inc Richmond, United StatesJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration:12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that ...
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Senior PeopleSoft Support Analyst
2 weeks ago
Apex Systems Richmond, United StatesWHO WE ARE · Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions. We provide a continuum of services, including strategy and enablement, innovation and pro ...
Product Support Analyst - Richmond, United States - Experis
Description
Title: Product Support AnalystLocation: Richmond, VA or Jacksonville, FL
Industry: Financial Services
Duration: 12-18 Months (Possible convert to full-time)
Job Description:
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Product Support Analyst professionals in Richmond
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Kristina Newcomb
I have work in Hospitality
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Markus Ehrmann
In my current role as Director, I’m responsible for the Inside Sales, Engineering, Quality and Compl ...