- Tests fixes to ensure the problem has been adequately resolved.
- Performs post-resolution follow-ups to help requests.
- Troubleshoots and repairs conference rooms phones, projectors, sound, cables, and wall plates.
- Uses remote support tools to assist users with problems and to remotely update software.
- Installs and configures new IT equipment pertinent to endpoints such as laptops, printers, and IP phones.
- Laptop Refresh
- Mobile Device Refresh
- Printer Refresh
- Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
- Generous paid time off for relaxation and rejuvenation.
- Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
- Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
- Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
- Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.
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Desktop Support Analyst - Richmond, United States - FedTec LLC
Description
FedTec Overview:
FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
About the Opportunity:
FedTec is looking for a Desktop Support Analyst to join their team. This pivotal role requires a candidate with exceptional customer service skills and the ability to handle challenging situations with professionalism and integrity. The successful candidate will be able to work independently, identifying and resolving network, server, desktop, and application admin issues efficiently. They will be adept at assisting business clients with applications, connectivity, training, and problem-solving, while effectively communicating technical information to non-technical personnel.
Position: Desktop Support Analyst
Work Location: Richmond, VA
Client: Virginia Housing Department Authority
Primary Responsibilities
Works closely with Service Central team and the Lead Desktop Support Analyst Operational:
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Performs preventative maintenance, including checking and cleaning of endpoints such as workstations, printers, IP Phones, and peripherals.
If unable to correct the cause of a processing error or failure, provides proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution.
Projects:
Knowledge/Skill Requirement
Outstanding customer services skills and the ability to handle the most difficult situation professionally, skills such as listening skills, integrity, positive attitude, ability to make decisions, and patience are essential.
Administrative skills include composing emails, keyboarding, and administrative reporting tasks.
Ability to work independently to identify and resolve network, server, desktop, and application admin issues.
Ability to assist business clients with applications, connectivity, training, and problem-solving.
Ability to communicate technical information to non-technical personnel.
Knowledge of computer and/or network security systems, applications, procedures, and techniques. Outstanding skills in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
Experience or knowledge in desktop operating systems such as Windows, Mac OS, Linux.
Basic hardware and software troubleshooting, installation, and repair.
Microsoft Office
E-mail client configuration (Outlook, mobile devices)
Networking (basic knowledge of switches, firewalls, VPN clients, wireless networking)
Basic experience or knowledge with Windows Server Active Directory, DNS, DHCP
Basic experience or knowledge of VOIP
Work Schedule: 8:30 am - 5:00 pm
When You Join FedTec, You Are Joining a Family We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.
Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:
At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
