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    Software Technical Support Analyst - Richmond, United States - Xerox

    Xerox
    Xerox Richmond, United States

    3 weeks ago

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    Description
    Software Technical Support Analyst

    General Information

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    City

    Alexandria, Arlington, Bethesda, Washington

    State/Province

    District of Columbia, Maryland, Virginia

    Country

    United States

    Department

    Technical Customer Services

    Date

    Thursday, May 9, 2024

    Working time

    Full-time

    Ref#

    Job Level

    Individual Contributor

    Job Type

    Experienced

    Job Field

    Technical Customer Services

    Seniority Level

    Associate

    Currency

    USD - United States - US

    Annual Base Salary Minimum

    39,360

    Annual Base Salary Maximum

    78,720


    The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.

    Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.

    The range listed is just one component of Xerox's total compensation package for employees.

    Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.

    If you are not reviewing this job posting on Xerox Careers ) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ) .

    Hourly:

    Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

    Description & Requirements

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    About Xerox Holdings Corporation

    For more than 100 years, Xerox has continually redefined the workplace experience.

    Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.

    From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.

    Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

    Learn more at and explore our commitment to diversity and inclusion. )


    Overview:


    Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst.

    As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts.

    This role provides a key support function for our clients by ensuring timely and effective resolution of issues with output devices, consumables and customer inquiries.

    The Software Technical Support Analyst is an enabler to achieving measurable service levels, as documented per individual account contracted services.


    Major Responsibilities:
    Responsible for the overall delivery of contracted services at client site

    Serve as the primary customer contact for equipment support and service

    Coordinate Move/Add/Change (MAC) process

    Provide on-going end user training on equipment

    Attend operations staff and/or/client meetings and act as an operations focal point for the client account

    Implement and maintain an Asset and Consumable Management Program


    Communications:
    Ensures day to day interface with account key contacts

    Works closely with immediate manager sharing information and following-up with account activity

    Coordinates and leads internal and external site team meetings

    Participates in internal and external account reviews


    Billing and expense management:
    Performs timely submission of billing requirements with all associated reporting

    Supply / Inventory management

    Tracks and reports on key account activity to ensure proper billing


    Knowledge and Skills:

    Use of Computer:
    Email, MS Word, Excel, PowerPoint

    Problem resolution and escalation

    Excellent verbal and written communications

    Use of organizational and time management skills to facilitate client deliverables

    Ability to manage multiple tasks

    Able to lift and move up to 50 lbs.

    Able to stand up to 2 hours at a time

    Able to walk up to 2-4 hours per day

    Drive / walk to customer locations


    Additional Benefits:
    Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

    Paid time off, plus holidays and personal days.

    Substantial growth opportunities for future career development within a supportive and collaborative company culture.

    #LI-JC1


    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    Learn more at and explore our commitment to diversity and inclusion:
    People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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