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    Senior System Support Analyst - Richmond, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Richmond, United States

    3 weeks ago

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    Description

    Job Description:
    Under the guidance of the Lead become the learning management system subject matter expert for the Cardinal program.

    nalyze and qualify training requests for instructor-led training (ILT) ensuring that training needs are met and that seats are properly utilized.

    Provide technical support to learners and other system administrators, troubleshooting while providing excellent customer service via email and/or phone. Support learner accessibility in the LMS and promote efforts to improve user experience. Maintain catalog accuracy related to course descriptions and course/class changes.

    Collaborate with the LMS Administrator to continuously improve the functionality and usability of the LMS for learners and internal personnel.

    Provide ad-hoc administrative support to the change/communications team including hosting large virtual webinars using Webex, data analysis using Excel, and proofing documents as needed.


    Required Technology:
    Intermediate Microsoft Excel and Word skills. Experience with Office 365 tools. Experience with or working in an LMS, CRM, or similar software. Proficient with Webex, Teams, or another virtual meeting platform.


    Knowledge, Skills, and Abilities:
    Excellent critical thinker and problem solver, able to pay attention to detail and manage ambiguity. Resourceful and quick learner, ability to research and formulate conclusions based on findings. bility to understand data and derive insights to formulate decisions. bility to work independently and as part of a team. Exceptional interpersonal skills and strong oral and written communication skills. Bachelors degree or 3+ years of related work experience.
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