IT Support Specialist - Colmar, United States - Dorman Products

Dorman Products Colmar, United States

2 weeks ago

Description

Dorman Products,a nearly $2B global supplier of aftermarket motor vehicle parts with 3,500+ Contributors and 28 sites across the globe, is seeking an IT SupportSpecialist to join our growing team in our suburban Philadelphia headquarters.

In this role, you will provide a single point of contact for end-users to receive support and maintenance within our organization's computing environment.

You will be responsible for executing first level support diagnostics, troubleshooting basic issues, and effectively escalating incidents while following established protocols, policies, and processes.

As an IT Support Specialist for Dorman, you will also provide hands-on support and deployment services for workstations and desktop software.

Apply today and enjoy the freedom to pursue new ideas, offer different perspectives, and grow in your career with us

Responsibilities:
Maintains professional and positive attitude during all client interactions and team meetings.

Provides front-line support and response to solve all problems reported by clients.

Providestimely follow through to resolve and close problem calls and to provide training in support of all technology offerings.

Assistsin documenting procedures and policies and in developing and implementing effective standards.

Keeps peers and all supporting levels within IT informed of problems, trends and delays to daily issues.

Follows demand management process to receive, prioritize, document and actively resolve client's requests.

Problem resolution whichmay involve use of diagnostic and Help desk tracking tools, as well as require in-person, hands-on support at the desktop.

Interviews clients to collect information about issues and leads clients through diagnostic procedures to determine source of error and possible resolution.

Maintains historical records of issues, problem documentation and willingness to escalate to additional support tiers if required.

Coordinates interactions across all IT support channels in real time.

Serves as liaison between IT and clients.

Makes recommendations to ITManager for changes in procedures and systems providing support to clients.

Provides training for technology applications and products.

Composes routine correspondence for electronic distribution.

Conducts research, compiles and displays all Client Service statistical reports.

Manages all conference rooms and their state of readiness includingsupplies, working condition of audio and video equipment and the general operating appearance.

Orders and maintains all supplies and arranges for equipment maintenance.

Qualifications

Associate Degree in Information Systems, Computer Science or a closely related discipline, or minimum of one to two years' business experience.

Prior customer service experience or related support experiencea plus.

Strong interpersonal skills are essential.

Good organizational skills with the ability to follow through.

Good problem-solving skills.

Ability to keep track of, prioritize, and report status of multiple projects.

Ability to work with changing requirements and priorities.

#DormanProducts

#LI-EK1

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

EEO/AA Employer M/F/D/V.

Nearest Major Market:
Philadelphia

Job Segment:
Help Desk, Information Technology, Computer Science, Information Systems, Technology

#J-18808-Ljbffr

Behavioral Support Specialist

1 week ago

Applied Counseling and Consulting Services LLC Lansdale, United States

Applied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for part time employment (-12 hours per week) for multiple consumers within the Lansdale area. As a Behavioral Support Specialist, you will contribute your leadership and ...
Site Support Specialist Ii

1 week ago

CAES Lansdale, United States

About Us: · **Delivering mission-critical, electronic solutions that protect lives. Use your creativity and critical thinking to take our products from concept to customer.** · At CAES, we engineer solutions for the world's most critical missions. We serve customers in the defens ...
IT Support Specialist

2 hours ago

Norstella Yardley, United States

**Description** · **Technical Support Specialist** · **_Why Norstella?_** Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for c ...
IT Support Specialist

1 week ago

Dorman Products Colmar, United States

· Dorman Products,a nearly $2B global supplier of aftermarket motor vehicle parts with 3,500+ Contributors and 28 sites across the globe, is seeking an IT SupportSpecialist to join our growing team in our suburban Philadelphia headquarters. In this role, you will provide a singl ...
IT Support Specialist

3 days ago

Dorman Products Colmar, United States

Dorman Products,a nearly $2B global supplier of aftermarket motor vehicle parts with 3,500+ Contributors and 28 sites across the globe, is seeking an IT SupportSpecialist to join our growing team in our suburban Philadelphia headquarters. In this role, you will provide a single p ...
Instructional Support Specialist

23 hours ago

Devereux Advanced Behavioral Health Downingtown, United States

: · Are you looking for an opportunity to work with children within educational environment that is focused on the most current treatment interventions in the area of Autism? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavi ...
Recovery Support Specialist

1 week ago

Philadelphia Fight Philadelphia, United States

**Philadelphia FIGHT Behavioral Health** · **Recovery Support Specialist (MAT) Job Description** · **Qualifications**: The Recovery Support Specialist will have a Bachelor degree or higher from an accredited institution in behavioral health documented by an original transcript. T ...
Sales Support Specialist

1 week ago

CarShop Glen Mills-CS906 Glen Mills, United States

Are you looking for a great opportunity to learn the automotive business? · **Sales Support Specialist-Glen Mills, PA**: · CarShop US-Penske Automotive Group is looking for a dependable, team oriented Sales Support Specialist to carry out vehicle deliveries in accordance with the ...
Instructional Support Specialist

23 hours ago

Devereux Advanced Behavioral Health West Chester, United States

: · Are you looking for a rewarding opportunity working with children with special needs? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavior analysis and positive behavior supports? · If you answered YES to either of these ...
Recovery Support Specialist

1 week ago

Recovery Centers of America Devon, United States

**Recover Support Specialist (RSS) Opportunity** · Recovery Centers of America at Devon is currently looking for Recovery Support Specialists to join our team. · **As a RSS, you will** · - Monitor patient activities, provides security checks throughout shift, completes documentat ...
Behavioral Support Specialist

1 week ago

Applied Counseling and Consulting Services LLC Pottstown, United States

Applied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for full time employment (~10+ hours per week) for multiple consumers within the Pottstown area. As a Behavioral Support Specialist you will contribute your leadership an ...
Behavior Support Specialist

23 hours ago

Devereux Advanced Behavioral Health West Chester, United States

: · Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents? · **Being a ...
Support Integration Specialist

1 week ago

BOEING Ridley Park, United States

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
Behavior Support Specialist

23 hours ago

Devereux Advanced Behavioral Health West Chester, United States

: · Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents? · **Being a ...
Program Support Specialist

1 week ago

Datawize Technologies Trenton, United States

**Program Support Specialist** · **work hours: 8:30 AM - 4:30 PM or 9:00AM to 5PM (must be flexible)** · **lunch period (Unpaid):1 Hour, 12-1** · **Dress Code: Business Casual** · **Parking: Adjacent parking lotLocation: 1 John Fitch Plaza, Trenton, NJ Onsite Role)Contract Durati ...
Contract Support Specialist

4 days ago

Trident E&P, LLC Pottstown, United States

**About Trident E&P LLC**: · Trident E&P LLC is a distinguished government contractor specializing in the lease and maintenance of Multi-Function Devices (MFDs/Copiers) for the Defense Logistics Agency (DLA). Our dedication to excellence and innovation drives our success in suppo ...
Account Support Specialist

23 hours ago

Veritiv Exton, United States

HYBRID ROLE BASED OUT OF OUR EXTON OFFICE · **Job Purpose**: · Our Account Support Specialist will be responsible for master data management for corporate and EDI accounts which includes new customer accounts, linkage to programs and all other attributes for accurate reporting. T ...
Plant Support Specialist

23 hours ago

TCC Materials Fairless Hills, United States

Job Summary: · This position interfaces with customers, suppliers, sales staff, and plant personnel on a daily basis to facilitate and efficient, timely, and accurate order fulfillment process and promote customer satisfaction. Primary emphasis is on communication between the pla ...
Behavioral Support Specialist

1 week ago

Improve Philadelphia, United States

Improve provides evidence-based early intervention services to children ages 3 - 5 with a variety of developmental needs both in the home and preschool setting throughout the Philadelphia area. We are looking for qualified applicants who hold a · 1. Four-year degree in education, ...
Plant Support Specialist

22 hours ago

Cemstone Fairless Hills, United States

**ABOUT US**: · TCC Group Companies, including Amcon Concrete Products and Borgert Products is a leading manufacturer of architectural and concrete specialty products, which include concrete masonry block, concrete repair products, precast, architectural stone, mortars and grout, ...