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    Customer Service Team Lead - Phoenix, United States - Avēsis

    Avēsis
    Avēsis Phoenix, United States

    2 weeks ago

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    Description
    Join us for an exciting career with the leading provider of supplemental benefits

    Our Promise
    Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
    Co-manage, lead, and drive the development and activities of a high-performance team working with the department Supervisor. Responsibilities include managing day to day team performance, interfacing with other departments while driving the team to identify and implement process improvement initiatives, providing structured coaching and counseling, while improving team performance. Investigates and resolves outstanding issues that have been escalated. Responsible for auditing team work to ensure the highest levels of accuracy. Ensures team members adhere to company policies and procedures. Organizes staff schedules, workload, and responsibilities.

    Essential Job Functions:
    • Ability to maintain production levels and quality goals.
    • Ability to work independently and possess problem solving goals with focus on detail.
    • Ability to establish and maintain effective working relationships in a team environment.
    • Ability to absorb and apply new and changing information.
    • Ability to manage personal stress; the ability to remain calm and controlled in stressful situations.
    • Reporting of daily, weekly and monthly performance results to the department Manager.
    • Ability to drive continuous improvement through policy and procedure.
    • Ability to implement service strategies for internal and external customers.
    Requirements:
    • High school diploma or equivalent required, Bachelor's Degree preferred.
    • A minimum of 1 year in a leadership position.
    • Ability to demonstrate leadership and motivation skills.
    • Proficient computer skills including MS Office (Word, Excel, PowerPoint, Access, and Outlook) required.
    • Must have 10-key proficiency and the ability to type 30 WPM.
    • Strong listening and interpersonal skills required.
    • Excellent verbal and written communication skills.
    • Must be highly organized, detail oriented and a self starter with strong analytical skills and the ability to multi-task.
    • Must be able to maintain a high level of confidentiality.
    • Must be able to provide excellent customer service to internal/external customers.
    FLSA Status: Exempt
    Hourly Range: $16.68-$26.07

    How to stay safe:

    Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

    Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in

    We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to

    To learn more about protecting yourself from fraudulent activity, please refer to this article link ). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: ) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

    We Offer
    • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
    • Competitive compensation package.
    • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
    • Life and disability insurance.
    • A great 401(k) with company match.
    • Tuition assistance, paid parental leave and backup family care.
    • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
    • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
    • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
    • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
    Equal Employment Opportunity

    At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You
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